What should I do if I receive a damaged or defective item?

If a customer receives a damaged or defective item from Williams-Sonoma, it is typically recommended to address the issue as soon as possible. First, the customer should take clear photographs of the damaged product and keep the original packaging, as this may be required for return processes. Most items come with a return policy that allows customers to return or exchange them if they arrive in less-than-perfect condition. The next step involves reviewing the return instructions on the Williams-Sonoma website, where customers can find detailed information about how to proceed. In general, returns may be initiated online, and the customer may be guided through the steps to obtain a return label. It is important to act promptly, as time frames for returns often apply. Overall, referring to the current web page for specific return guidelines and policies is a useful practice.