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Wiley.com Customer FAQ

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What is Wiley.com's Phone Number?

The question we are asked most often is about how to talk to Wiley.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the typical review process for manuscripts submitted to Wiley?

The review process for manuscripts submitted to Wiley typically involves several key steps designed to ensure a rigorous evaluation If the manuscript passes this preliminary evaluation, it is then sent to expert reviewers in the relevant field for a more detailed assessment. These reviewers are typically scholars or researchers who have expertise in the topic covered by the manuscript. They provide feedback on various aspects of the work, including its originality, significance, methodology, and overall contribution to the field. The reviewers usually have several weeks to complete their review, and they may recommend acceptance, rejection, or revisions to the manuscript based on their evaluation. Once the reviewers submit their feedback, the editorial team considers their comments and recommendations before making a final decision. The authors are then informed of this decision, along with any constructive feedback from the reviewers. If revisions are required, authors are typically given an opportunity to address the reviewers’ comments and resubmit the manuscript for further consideration. The entire process can take several months, depending on factors such as the responsiveness of reviewers and the complexity of the revisions requested. Wiley aims to maintain a transparent and efficient review process, and authors can often check the status of their submission through the journal's submission system. For more specific details about the review process for individual journals, it can be helpful to refer to the journal's guidelines available on the Wiley website....
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Returns and Refunds

Can I return a book or request a refund for my purchase?

Wiley.com has specific policies regarding returns and refunds that can vary depending on the type of product purchased. Generally, It is important to review the return policy on the specific product page or check for more detailed information regarding returns and refunds on Wiley.com. Typically, the website provides guidelines on how to initiate a return process, including any necessary steps that must be taken, such as obtaining a return authorization or filling out a return form. Additionally, customers may need to consider any applicable deadlines for returns. For the most accurate and updated information, visiting the relevant section of the Wiley.com website is highly recommended, as this will provide clarity based on the specific purchase in question....

How can I cancel my subscription on Wiley.com?

To cancel a subscription on Wiley.com, it is important to follow the appropriate procedures based on the specific type of subscription If you are unable to locate the cancellation option or if you encounter any difficulties, it may be beneficial to visit the Wiley.com website for further guidance. The site often contains comprehensive resources, including FAQs, that can assist with subscription management. Additionally, there may be contact information available if specific inquiries require further assistance from their customer support team....

Purchasing and Discounts

What formats are available for eBook purchases on Wiley.com?

Wiley.com offers a variety of formats for eBook purchases to cater to different reader preferences and devices. The most common format Wiley's eBooks typically include features such as searchable text, adjustable font sizes, and the ability to highlight and take notes, enhancing the reading experience. It is also worth noting that some Wiley eBooks may be available for access through specific platforms or apps, depending on the publisher's arrangements. For the latest details on available formats, checking the product listings for individual eBooks on Wiley.com can provide specific information, as offerings may vary based on the title or edition....

Are there any discounts or promotions available for Wiley.com purchases?

Wiley.com often has various promotions and discounts that can change frequently. These promotions may include seasonal discounts, special...

What are the differences between print and digital publication options?

Print and digital publication options each have unique characteristics and advantages that cater to different preferences and needs. On the other hand, digital publications provide wider accessibility and convenience. They can be read on various devices, such as tablets, e-readers, and computers, allowing users to access materials anytime and anywhere, provided they have internet connectivity. Digital options are typically more easily updated, ensuring that readers have access to the most current information. They often feature interactive elements, such as hyperlinks, embedded videos, and search functions, which can enhance the reading experience and facilitate easier navigation through large amounts of content. In summary, the decision between print and digital publications may ultimately depend on personal preferences, the context of use, and the specific requirements of the reader or institution. For more detailed information regarding Wiley's options for publications, users may want to explore the current web page where they may find additional resources and insights....

Are there options for institutional subscriptions on Wiley.com?

Wiley.com offers a variety of options for institutional subscriptions, catering to libraries, universities, and other organizations To best serve their institutional clients, Wiley provides different access models, which may include full access to the entire journal collection or focused access to specific titles and disciplines. This flexibility ensures that institutions can find a subscription package that aligns with their academic and research goals. For further information regarding the subscription options, pricing, and specific offerings available to institutions, it is recommended to visit the Wiley.com website. The site often provides detailed information and resources that can assist in making informed decisions regarding institutional subscriptions....

Publishing and Manuscripts

Can I contribute or submit a manuscript to Wiley for publishing?

Yes, individuals can indeed contribute or submit a manuscript to Wiley for publishing. Wiley is known for its diverse range of academic It is essential for authors to visit the specific journal's website within Wiley's publishing platform, as each journal will have its own submission criteria and editorial policies. During the submission process, authors need to create an account on the Wiley Online submission system, where they can upload their manuscripts along with any required supplementary materials, such as cover letters or conflict of interest statements. Wiley typically utilizes a peer-review process to evaluate submitted works, ensuring that only quality research is published. After submission, authors can track the status of their manuscripts online. For additional information on the submission process, including details on specific journals or guidelines, it can be helpful to explore the relevant pages on Wiley's website. This resource will provide the most accurate and up-to-date information for prospective authors....

Are there writer guidelines for authors submitting to Wiley journals?

Yes, Wiley provides detailed writer guidelines for authors who wish to submit their work to its various journals. These guidelines Authors are encouraged to review the submission criteria thoroughly, as guidelines may vary significantly between journals. Common areas covered include guidelines on manuscript length, referencing style, figures and tables, ethical considerations, and any supplementary material that may be required. Additionally, Wiley often includes information regarding the review process, publication ethics, and any necessary declarations or disclosures that authors must complete before submission. To access the writer guidelines, authors may navigate to the Wiley Online Library, select the specific journal in which they are interested, and look for the "For Authors" or "Submission Guidelines" section. This approach will provide the most accurate and comprehensive information tailored to their preferred journal....

What is Wiley's policy on open access publishing?

Wiley is committed to fostering open access publishing and provides various options for authors to publish their research openly. Their Authors who opt for open access publishing typically need to pay an article processing charge, which covers the costs associated with the publication and ensures that the work is freely available to readers worldwide. Wiley's open access model supports several licensing options, including Creative Commons licenses, which allow authors to retain rights over their work while permitting others to reuse and share it under specified terms. Wiley also participates in various initiatives and agreements designed to enhance open access publishing. These initiatives aim to make research more accessible and support the concept of open science. Furthermore, Wiley provides detailed guidelines and resources on its website that help authors navigate the open access publishing process, including instructions on how to select open access during the submission phase. For researchers interested in open access publishing, it is advisable to thoroughly explore the specific policies related to their chosen journal, as Wiley's approach may vary in different fields or disciplines. The information regarding Wiley's open access options, policies, and any associated fees can typically be found on the specific journal’s webpage within Wiley's site. This ensures that authors are fully informed before making decisions about publishing their work openly. For the latest details, visiting the relevant sections on Wiley's official website is highly encouraged....

What is the typical review process for manuscripts submitted to Wiley?

The review process for manuscripts submitted to Wiley typically involves several key steps designed to ensure a rigorous evaluation If the manuscript passes this preliminary evaluation, it is then sent to expert reviewers in the relevant field for a more detailed assessment. These reviewers are typically scholars or researchers who have expertise in the topic covered by the manuscript. They provide feedback on various aspects of the work, including its originality, significance, methodology, and overall contribution to the field. The reviewers usually have several weeks to complete their review, and they may recommend acceptance, rejection, or revisions to the manuscript based on their evaluation. Once the reviewers submit their feedback, the editorial team considers their comments and recommendations before making a final decision. The authors are then informed of this decision, along with any constructive feedback from the reviewers. If revisions are required, authors are typically given an opportunity to address the reviewers’ comments and resubmit the manuscript for further consideration. The entire process can take several months, depending on factors such as the responsiveness of reviewers and the complexity of the revisions requested. Wiley aims to maintain a transparent and efficient review process, and authors can often check the status of their submission through the journal's submission system. For more specific details about the review process for individual journals, it can be helpful to refer to the journal's guidelines available on the Wiley website....

Research Resources

What types of resources are available for researchers on Wiley.com?

Wiley.com offers a wide range of resources designed to support researchers across various disciplines. The platform provides access In addition to journals, Wiley.com also offers a selection of academic books and reference materials. These works can provide in-depth insights and comprehensive coverage of specific topics, which can be particularly useful for researchers conducting literature reviews or seeking foundational knowledge in their area of study. Furthermore, many Wiley publications are available in both print and digital formats, facilitating broader access for researchers. Wiley.com also features tools and resources designed to assist researchers with the publishing process. These include guidelines on manuscript submission, information on copyright and licensing, and tips for maximizing visibility and impact for published work. The site often hosts webinars, training sessions, and other educational resources aimed at enhancing researchers' skills and knowledge in navigating the publishing landscape. To find further details about these resources, it is advisable to explore the appropriate sections on the current web page....

How can I access Wiley content if my institution does not have a subscription?

If an individual finds that their institution does not hold a subscription to Wiley content, there are several alternative avenues Additionally, exploring public or academic libraries can be beneficial. Many libraries offer access to a wide range of academic journals and books, including those published by Wiley. It may be worthwhile to check if a local library has interlibrary loan services, which could enable one to borrow materials from libraries that do have the desired subscription. Another possibility is to look for institutional affiliations. Sometimes, individuals can gain access to Wiley content through temporary membership at an institution that does have a subscription. This could include attending workshops or conferences hosted by institutions with the necessary resources. Moreover, Wiley often provides free access to certain articles or content during promotional periods or for specific research fields. Checking Wiley's website for any current offers or open access options can also yield results. For the most current information on accessibility options, one would be well-advised to visit Wiley's official website, where they provide detailed guidance and contact information....

Accessing Content

How can I access Wiley content on a mobile device?

Accessing Wiley content on a mobile device is quite straightforward. Wiley offers a mobile-friendly website that allows users to view Additionally, Wiley has mobile applications available for both iOS and Android devices, which enable users to download and read content offline. The apps usually include features such as bookmarking, highlighting, and note-taking, enhancing the reading experience. To find more detailed information about the specific mobile applications and how to download them, it is advisable to check the current website of Wiley.com. This will provide the latest updates and instructions for using Wiley's resources on mobile devices, ensuring that users can engage with their content anytime and anywhere....

What software programs are compatible with Wiley eBook formats?

Wiley eBooks are primarily available in several digital formats, including PDF and ePub, which are widely compatible with various software...

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