WestJet Customer FAQ

If your schedule has changed on you and you need to change your WestJet flight, you may be able to do so. It's easy to do if you do...

WestJet’s cancellation and refund policies can vary based on several factors, including the type of ticket purchased and the circumstances In the case of a non-refundable ticket, passengers may have the option to receive a travel credit instead, which can be used for future bookings. This credit is usually equal to the value of the fare paid, minus any applicable fees. It is important to review any terms and conditions associated with your specific ticket type, as additional restrictions may apply. If you booked a flight directly through WestJet, you can typically manage your reservation through their website. This allows you to check the specific details of your ticket and any eligibility for refunds or credits. In cases of flight disruptions, such as cancellations or delays caused by WestJet, the airline often provides options for rebooking or refunds as well. For the most accurate and updated information, it is advisable to consult the relevant section on WestJet’s website, which clearly outlines their policies regarding cancellations and refunds. This will ensure you have the most current information related to your booking....

Yes, changes to a WestJet flight can be made after check-in, but there are specific conditions and procedures to follow. Once you have Generally, WestJet allows changes to be made via their website or mobile app, and it is important to note that any changes may incur additional fees, depending on the circumstances. If the flight you wish to change has already departed, your options may be more limited, and you might need to consider rebooking options. For changes related to cancellations, rerouting, or other significant adjustments, travelers are encouraged to consult the specific policies available on WestJet's official website. The web page often provides detailed guidance about the various scenarios travelers might encounter. In summary, while it is possible to make changes after check-in, be sure to review the guidelines on the WestJet website for the most accurate and up-to-date information....

To confirm your Westjet flight before you fly, log into your account via the website or WestJet mobile app. You can also contact customer...

When it comes to travel restrictions and visa requirements for flying with WestJet, it is essential to understand that these can vary WestJet operates flights to various destinations, and each country has its own entry requirements which may include specific visas, vaccination proof, or health documentation. For instance, many countries require travelers to present a valid passport and may have additional requirements such as entering visa applications ahead of travel. Travelers should always ensure that their passport is valid for the duration of their stay and typically for at least six months beyond their departure date. In addition, given the ongoing effects of global health issues, some countries may have specific COVID-19 testing, vaccination, or quarantine protocols in place. These requirements can change frequently, so it is advisable for travelers to verify the latest information related to their specific destination prior to undertaking any travel. For the most accurate and up-to-date information regarding visa requirements and travel restrictions relevant to specific routes operated by WestJet, travelers are encouraged to visit the official WestJet website. The website provides current details and links to government resources that can clarify any necessary documentation or regulations needed for a smooth journey....

WestJet's policy regarding delayed or cancelled flights is centered on providing assistance and options for affected passengers. When In the event of a cancellation, WestJet typically offers options such as rebooking on the next available flight to the same destination or providing a refund for the ticket. The specific options available to passengers may depend on the nature of the cancellation, including whether it was due to factors within WestJet’s control, such as operational issues, or reasons outside of their control, like weather conditions. WestJet understands that delays and cancellations can cause inconvenience, so they prioritize passenger care during these situations. This may include providing meal vouchers, accommodations, or transportation for affected travelers if the situation warrants it. It is important for passengers to check their flight status regularly on the WestJet website or mobile app to stay updated on any changes. Furthermore, WestJet advises passengers to review their specific fare rules and conditions, as these may influence the options available for rebooking or receiving a refund. For further details regarding their specific policies and procedures related to delayed or cancelled flights, it is beneficial to refer to the current information available on the WestJet website or to explore further resources provided by the airline....

WestJet's baggage policy is designed to provide flexibility for travelers while ensuring their belongings are transported safely. Passengers For carry-on baggage, WestJet permits one standard item and one personal item. The standard carry-on must meet specific dimensions, with a maximum size of 21.5 x 9 x 15.5 inches, including wheels and handles. The personal item can be something like a purse, laptop bag, or small backpack, with a maximum size of 13 x 6 x 15.5 inches. It is important that these items fit securely in the overhead bin or under the seat in front of you. When it comes to checked baggage, WestJet's policy varies depending on the fare class and route. Generally, passengers on WestJet’s Basic fare do not receive a complimentary checked bag, while those traveling on Economy fares may check one bag free of charge. The maximum weight limit for checked baggage is typically set at fifty pounds, and the maximum dimensions per checked piece should be within sixty-two total linear inches. If a traveler exceeds the specified weight or dimensions, additional fees may apply. Furthermore, it is pertinent to note that certain items, including sports equipment or musical instruments, may have different guidelines or fees associated with them. Travelers are advised to visit WestJet's official website for the most current and detailed information regarding their baggage policy, as it can be subject to change. Reviewing the policy prior to travel can help ensure a smooth and pleasant journey....

WestJet allows passengers to bring small pets on board as part of their travel experience. However, there are specific guidelines to In terms of fees, there is generally a charge for bringing your pet on board, and this fee may vary depending on the flight route. It is important to ensure that the pet is comfortable during the journey and that they are not disturbing other passengers. For larger pets, WestJet offers the option to transport them in the cargo hold, and this again requires adherence to specific guidelines. Before traveling, it is advisable for passengers to visit the official WestJet website for the most up-to-date information regarding pet travel, including any health documentation or vaccination requirements that may be necessary....

Yes, it is possible to add extra baggage to a WestJet flight after booking. WestJet offers passengers the option to purchase additional In addition to online management, passengers may also have the option to add extra baggage at the airport during check-in. However, it is important to note that fees for additional baggage may vary depending on the route and the fare class, so travelers should be prepared for potential differences in cost. For those who wish to avoid surprises, checking the current web page for details about baggage policies, fees, and the latest information on how to add extra baggage is highly recommended. This ensures that travelers are fully informed and can make well-considered decisions regarding their travel arrangements....

While it is not mandatory to check in online before a WestJet flight, it is highly recommended for a smoother travel experience. Online...

Yes, WestJet allows travelers to select their seats in advance, providing a degree of control over their travel experience. Seat selection When booking, travelers have the opportunity to choose from various seating options that may include standard seats, preferred seats, and exit row seats. Depending on the fare type purchased, some customers may incur additional fees for seat selection, particularly for preferred or premium seating. Those who have purchased certain fare bundles or membership tiers may enjoy complimentary seat selection as a benefit. For individuals who prefer not to pre-select their seats, WestJet also offers the option of randomly assigning seats at check-in. This could be a viable choice for those willing to be flexible with their seating arrangements. More information on seat selection options, along with any applicable fees, can be found on the current WestJet website. This allows customers to review their specific flight details and make informed decisions regarding their seat preferences....

When booking a flight with WestJet, customers have multiple accepted methods of payment to choose from, which makes it convenient to For those who prefer to use a debit card, many debit cards with a Visa or MasterCard logo are also accepted. It is important to note that payment methods might vary depending on whether the booking is made directly through the WestJet website, a mobile app, or third-party travel agencies. Customers should also keep in mind any payment requirements specific to their booking, such as providing a valid identification number associated with the credit or debit card being used. To find the most current information regarding payment options, it is advisable to visit the WestJet website where all details are outlined....

When booking with WestJet, passengers may encounter additional fees or charges that are not included in the base fare. These can vary Passengers should be aware that there may be charges for services like checked baggage, seat selection, and in-flight refreshments. WestJet may also impose fees for changes or cancellations, depending on the fare rules associated with the ticket purchased. Additionally, for travelers with special requests, such as traveling with pets or requiring assistance for disabilities, there may be specific policies and potential charges to consider. Since policies and fees are subject to change, it is advisable for travelers to review the current information on the official WestJet website at westjet.com during the booking process to ensure they have the most accurate and up-to-date details regarding fees. This helps in making an informed decision while planning their journey....

Yes, WestJet offers a frequent flyer program known as WestJet Rewards. This program is designed to provide loyal customers with the In addition to the rewards on flights, WestJet Rewards also partners with various travel, retail, and lifestyle partners, allowing members to earn additional rewards on everyday purchases. This enhances the overall value of the program, making it appealing for those who travel frequently. If you would like more detailed information on how to join or the specific benefits, it is recommended to visit the WestJet website, where you can find the latest updates and conditions associated with the WestJet Rewards program....