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Wargaming.net Customer FAQ

Top Answers & How-to Guides

How do I Contact Wargaming.net Customer Service?

The question we are asked most often is about how to talk to Wargaming.net customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any subscription fees for Wargaming games?

Wargaming.net primarily offers free-to-play games, which means that players can access the core gameplay without any subscription fees....

How do I create an account on Wargaming.net?

To create an account on Wargaming.net, users can begin by visiting the official Wargaming website. Once on the site, they should look...
Ask any question you have about Wargaming.net customer service, get an answer now.

Recent Wargaming.net Customer Questions

how can I contact a live person

As an assistant, I’m sorry to say that I cannot assist you with connecting to a live person. However, you can send your queries and issues through the help center or customer support section of Wargaming.net's website. They have a well-documented ticketing system where you can create a request and they will reply to your query via email. Consider describing your issue in a detailed manner for better assistance.
Asked Apr 15, 2024 10:33 PM

My last game was penalized for Unsporting conduct, why was that?

Unsporting conduct penalties in Wargaming.net games are usually applied when a player behaves in a way that negatively affects the gaming experience for others. This could include actions such as team-killing, blocking, AFK-ing/intentional non-participation, or exploiting bugs. It's also applied for any inappropriate communication like trolling, flaming, or hate speech. Wargaming.net values fair play and a positive gaming environment, so when players violate these principles, they may receive a penalty. If you've received this penalty but are unsure why, it could be for any of these reasons. Please remember to always engage in fair play and respect your fellow players.
Asked Apr 15, 2024 10:22 PM

Help me with my Wargaming.net customer service issue

Community Engagement

How can I connect with other players?

Connecting with other players in the Wargaming.net community can enhance your experience and enjoyment of their games. One of the most...

Are there community events or tournaments?

Wargaming.net frequently hosts a variety of community events and tournaments across its games, designed to engage players and enhance In addition to structured tournaments, Wargaming.net also organizes seasonal events and themed festivities that coincide with holidays or significant milestones in their games. These events might include exclusive missions, in-game discounts, and unique items that players can earn. For the latest information on upcoming community events and tournaments, players can visit the official Wargaming.net website or check the news section within the game client. Engaging with the community on forums or social media can also provide updates and insights on upcoming events and activities organized by Wargaming.net....

How do I access updates or patches for games?

To access updates or patches for Wargaming.net games, players should first ensure they have the latest version of the game client installed In addition to in-game prompts, players can also look for announcements about updates or patches on the official Wargaming.net website or community forums. These channels often provide detailed information about new content, improvements, and bug fixes. For any specific inquiries related to updates, players might consider reviewing the FAQ section or the support page on the current Wargaming.net website for additional guidance....

Purchasing and Refunds

How do I purchase in-game items?

Purchasing in-game items within Wargaming.net titles is a straightforward process, but it may vary slightly based on the specific game To make a purchase, you will usually need to select the item you wish to buy and then choose the payment method. Wargaming.net typically supports multiple payment options, including credit cards, PayPal, and other regional payment systems. After selecting your payment method, you will follow the prompts to complete your transaction. It is important to ensure your account is in good standing and that you have the necessary funds or currency available for the purchase. For more detailed guidance on specific games or to resolve any issues during the purchasing process, it may be helpful to refer to the official website or support resources provided by Wargaming.net....

What is the refund policy for in-game purchases?

Wargaming.net has specific guidelines regarding the refund policy for in-game purchases that players should be aware of. Typically, However, in special circumstances, such as a technical error during the transaction, players may seek assistance. It is important for players to review the terms of service and the user agreement found on the Wargaming.net website to understand the specifics regarding refunds. This information can vary based on the game and platform, as well as the nature of the purchase made. For the most accurate and relevant information regarding the refund policy, players are encouraged to check the official website and the current pages that detail customer support and payment inquiries. This way, players can get the most up-to-date details about their options and the process involved in seeking a refund....

Game Information

What platforms are Wargaming games available on?

Wargaming.net offers a variety of games across multiple platforms, catering to a diverse audience of gamers. Their well-known titles,...

What are the competitive play options offered?

Wargaming.net offers a variety of competitive play options that cater to different player preferences within their game titles. One Another significant aspect is the clan wars feature. This mode enables players to team up with clan members and engage in strategic battles against other clans for territory and rewards. Clan wars often foster a sense of community and teamwork among players, as well as providing leadership opportunities within the clan. Additionally, Wargaming.net organizes tournaments that allow participants to compete in structured events with specific rules and often offer prizes. These tournaments can range from casual formats to highly competitive leagues, providing opportunities for players at all skill levels to showcase their abilities. For those interested in competitive play, it is advisable to frequently check the game’s official website for updates on upcoming events, ongoing tournaments, and additional game modes....

What games does Wargaming.net offer?

Wargaming.net is renowned for its extensive selection of online multiplayer games that primarily focus on military-themed gameplay. In addition to World of Tanks, Wargaming.net offers World of Warships, which shifts the focus to naval warfare, allowing players to command a fleet of warships in strategic naval battles. Another notable title is World of Warplanes, which provides aerial combat experience with a vast selection of aircraft across different eras. Furthermore, Wargaming.net has expanded its offerings with games such as Master of Orion, which presents a modern reboot of the classic turn-based strategy game, focusing on space exploration and empire-building. Each of these games emphasizes teamwork and strategy, appealing to both casual and competitive players alike. For the most current updates on their game offerings and potential new releases, it is beneficial to visit the official Wargaming.net website....

What are the system requirements for Wargaming titles?

The system requirements for Wargaming titles can vary significantly depending on the specific game in question, as each title may have For example, minimum requirements may feature a dual-core processor, around four gigabytes of RAM, and a graphics card like NVIDIA GeForce 8600 or AMD Radeon HD 4650. Recommended specifications often suggest a more powerful processor, eight gigabytes of RAM, and recent graphics cards for optimal performance. It is also worth noting that a stable internet connection is essential, as all Wargaming titles are online multiplayer experiences. In addition to these specifications, players should ensure they have enough free disk space for installation, as well as a compatible sound card. For the most current and detailed information, it is advisable to visit the respective game's official webpage where Wargaming.net regularly updates the system requirements, ensuring that players can prepare their setups accordingly for the best gaming experience....

Is there a mobile version of Wargaming games?

Wargaming.net has indeed made strides in the mobile gaming space by offering several titles that can be played on mobile devices. One...

Account Management

Are there any subscription fees for Wargaming games?

Wargaming.net primarily offers free-to-play games, which means that players can access the core gameplay without any subscription fees....

How do I create an account on Wargaming.net?

To create an account on Wargaming.net, users can begin by visiting the official Wargaming website. Once on the site, they should look...

Support and Feedback

How can I report an issue with a game?

Reporting an issue with a game developed by Wargaming.net can typically be done through their official support channels. Players usually...

What support is available for new players?

Wargaming.net provides a range of support options for new players to help them familiarize themselves with the games and enhance their Additionally, Wargaming.net offers a comprehensive community forum where players can engage with one another, ask questions, and share tips. This community-driven environment is a valuable resource for newcomers seeking advice from more experienced players. There are also dedicated channels on social media platforms where Wargaming.net shares updates, promotions, and helpful content tailored for new users. Furthermore, many games by Wargaming.net include in-game tutorials that provide hands-on experience in a controlled environment. These tutorials often aim to teach the specific mechanics of each game while ensuring that players feel comfortable before diving into more competitive scenarios. Overall, new players can find extensive resources to help them start their journey with Wargaming.net games successfully....

How can I provide feedback on Wargaming features?

Providing feedback on Wargaming features can be an important way to communicate your thoughts and suggestions. Typically, Wargaming Additionally, Wargaming often conducts surveys or feedback sessions where players can directly submit their experiences and insights. Keeping an eye on the official website and social media channels will help you stay updated on any feedback initiatives that may arise. It is also beneficial to participate in discussions on player-driven platforms, as these can sometimes influence development decisions. For more specific avenues of providing feedback, one may consider looking at the current web page for contact information or dedicated feedback forms. Engaging with the community and sharing your insights can contribute to the improvement of Wargaming's titles....
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