Vueling Airlines Customer FAQ

You need to know that it's possible to track your luggage only if you have registered it in time. If you didn't register your luggage...

Luggage should arrive at the same time as the passengers but when unforeseen events can lead to your baggage getting lost or delayed....

Vueling Airlines has a baggage allowance policy that varies based on the type of fare purchased and any additional services opted for. In addition to the hand luggage, passengers traveling on certain fare types may also check in baggage. The maximum weight for checked baggage typically starts at 23 kilograms, with the option to purchase additional baggage allowance if necessary. It is important for travelers to carefully review their specific fare class, as the number of checked bags and weight allowances can differ. Furthermore, it is advisable for passengers to check the latest information on Vueling's official website regarding baggage policies, as these can be subject to changes and updates. Visiting the website will provide the most accurate and comprehensive details related to baggage allowances, fees, and other essential travel information....

Yes, Vueling Airlines allows passengers to bring a carry-on bag on board. Each passenger is permitted to bring one piece of hand luggage...

Yes, Vueling Airlines allows passengers to bring a carry-on bag on board. Each passenger is permitted to bring one piece of hand luggage...

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In this guide, we are going to show you how to cancel your Vueling Airlines flight and receive a refund. To begin, please navigate...

Do you wish to cancel a flight for Vueling Airlines? Unfortunately, you cannot do it. However, Vueling Airlines allows you to make...

Yes, Vueling Airlines does allow passengers to change their flight date or time, but there are specific policies and procedures that It is important to note that the ability to make changes often depends on the fare type purchased. For example, some promotional fares may not permit changes or may impose additional fees. Additionally, if a passenger wishes to change their flight, they may be required to pay any difference in fare between the original and the new flight. Vueling Airlines encourages passengers to make such changes as soon as possible to have a wider range of options and to potentially save on fees. Passengers should also be aware that changes must be completed before the departure time of the original flight. For the most accurate and up-to-date information regarding specific policies and procedures, it is advisable to visit the Vueling website and check the relevant sections related to booking changes....

In the event of flight delays or cancellations, Vueling Airlines has specific policies in place to address passenger concerns and rights. If a flight is canceled, Vueling Airlines will usually notify passengers in advance and offer options such as rebooked flights to the same destination or a full refund of the ticket price. It is important for passengers to check their booking details on Vueling's official website, as the airline may provide alternative travel options or the possibility to choose a different route. European regulations, specifically the EC261/2004 legislation, also protect the rights of passengers flying with Vueling. Under these regulations, if a flight is delayed by more than three hours upon arrival or canceled without proper notice, passengers may be entitled to compensation, unless the cancellation is due to extraordinary circumstances such as extreme weather or air traffic control issues. Passengers who experience delays or cancellations are encouraged to monitor any updates on the Vueling website and may find relevant information regarding their particular situation there. It is advisable to keep any receipts related to expenses incurred due to the delay or cancellation, as Vueling may have processes in place for the reimbursement of reasonable costs in certain situations....

Vueling Airlines has specific policies regarding fees for changing or cancelling flights, and these fees can vary depending on several For Basic fares, changes and cancellations may involve a fee, while Optima and Excellence fares tend to offer more flexibility and may allow changes or cancellations without additional charges. It is also important to note that the notice period before the flight departure can influence any such fees. Passengers are encouraged to review the specific terms and conditions associated with their ticket type on the Vueling Airlines website for detailed information about fees and policies, as this will provide the most accurate and up-to-date guidance regarding changes and cancellations....

Vueling Airlines offers a variety of seating options to cater to different passenger preferences. Generally, the seating arrangements Customers can also opt for the Vueling Excellence service, which typically includes benefits such as priority boarding, more flexible ticket changes, and additional services onboard. The airline allows passengers to choose their seats for an additional fee, depending on the selected flight and during the booking process. For the most accurate and detailed information regarding available seating options for a specific flight, it is advisable to visit the official Vueling Airlines website....

Vueling Airlines typically provides a buy-on-board service for in-flight meals and snacks, rather than complimentary meals on most...

Vueling Airlines has a specific policy regarding traveling with pets, which is designed to ensure the comfort and safety of both passengers For travel with pets, passengers are required to notify Vueling Airlines in advance, as there is a limited number of spots available for animals in the cabin per flight. It is recommended to book this service when purchasing the ticket to avoid any last-minute inconvenience. If a passenger wishes to transport larger pets, they must be transported in the aircraft hold, and specific guidelines need to be followed, including the use of an appropriate transport cage. Additionally, health documentation and vaccination records might be necessary depending on the destination. For the most accurate and detailed information, it is advisable to refer to the current Vueling Airlines website, as policies can change and may vary by route....

When traveling with Vueling Airlines, the required documents can vary depending on several factors such as your destination, nationality, It is also advisable to have a printed or electronic boarding pass and any additional documentation that may be required for travel, such as medical certificates or proof of onward travel. To ensure you have the most accurate and updated information regarding required documents for your specific itinerary, it can be helpful to refer to the official Vueling website. This will provide you with comprehensive details tailored to your travel situation....

Vueling Airlines does offer a loyalty program known as Vueling Club. This program is designed to reward frequent travelers with various...