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Vudu Customer FAQ

Top Answers & How-to Guides

What is Vudu's Phone Number?

The question we are asked most often is about how to talk to Vudu customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Vudu Password?

You need a password to access your Vudu account. If you forget your password or want to change it from your account, you can change...

How Do I Cancel My Vudu Account?

Cancel your VUDU account by sending customer support an email. In the email ensure you state your intention clearly as possible. In...
Ask any question you have about Vudu customer service, get an answer now.

Customer Support

How Do I Contact Vudu Customer Support About a Fraudulent Charge?

Customer accounts with fraudulent activity are quite prevalent for online video streaming, purchasing, and rental services. The easiest...

What should I do if I have issues playing a movie on Vudu?

If you are experiencing issues while trying to play a movie on Vudu, there are a few steps you can take to troubleshoot the situation. Next, ensure that the Vudu application is up to date. Sometimes, bugs in an older version of the app can cause playback issues. If you are using a browser to access Vudu, consider clearing your browser's cache or trying a different browser altogether to see if the problem persists. If the issue remains unresolved, try playing a different title to determine whether the problem is specific to the movie you are trying to watch or is more widespread. Restarting the device that you are using to watch Vudu can also help in many cases. Lastly, if these steps do not resolve the issue, there may be more specific support options available on the Vudu website, where you can find additional troubleshooting guides or contact information for more assistance....

Account Management

How Do I Reset My Vudu Password?

You need a password to access your Vudu account. If you forget your password or want to change it from your account, you can change...

How Do I Cancel My Vudu Account?

Cancel your VUDU account by sending customer support an email. In the email ensure you state your intention clearly as possible. In...

Can I share my Vudu account with friends or family members?

Vudu allows users to create and manage their accounts in a way that supports sharing content within a household. According to Vudu's While you can certainly share your account credentials with trusted individuals, this practice is not officially supported for those who do not reside with you. It is important to keep in mind that sharing your account may expose your personal information and preferences, which could lead to complications regarding privacy and account security. Vudu does offer features like Movies on Us and sharing purchased movies with accounts designated as "Family" within the same household, allowing for some shared experiences. For the most accurate and up-to-date information regarding account sharing policies, please check the relevant section on the Vudu website....

How can I manage my Vudu rental and purchase history?

Managing your Vudu rental and purchase history is a straightforward process. Users can easily access their rental and purchase history In this area, individuals can see the titles they have rented or purchased, along with details such as the date of the transaction and the rental period. Vudu also offers options to filter or search through this history for easy access to specific titles. Additionally, users can manage their preferences related to future rentals and purchases, such as notification settings or viewing options. For further assistance or to find specific information about managing your account, it can be helpful to visit the current Vudu website where you can find detailed instructions and support options....

Refunds and Payments

How Do I Get a Refund from Vudu.com?

Vudu is a movie and tv show streaming service with thousands of free and paid options to choose from. If you have rented a movie with...

What are Vudu credits and how do they work?

Vudu credits are a form of currency that users can earn and use on the Vudu platform. These credits are typically associated with promotions Vudu credits can be earned in various ways, such as participating in promotional activities, special offers, or redeeming codes that may be available during certain times. For instance, when a user purchases certain movies or participates in a Vudu promotion, they may receive credits that can later be redeemed for discounts on future transactions. When using Vudu credits, it is important to note that there may be terms and conditions regarding how and when these credits can be used. For example, credits may have expiration dates, which means they must be used within a certain time frame after they are received. Additionally, there may be restrictions on how credits can be applied, such as not being usable on select titles or during specific sales events. Users can typically view their Vudu credit balance and any promotions by logging into their Vudu account on the website or application. This transparency allows users to keep track of how many credits they possess and plan their usage for optimal savings. Overall, Vudu credits provide an excellent way for users to enhance their viewing experience by making it more affordable and accessible....

How do I redeem a Vudu gift card?

To redeem a Vudu gift card, users should begin by visiting the Vudu website. Once on the homepage, they can log in to their account...

Rentals and Downloads

How Do I Reset My Password on Vudu?

When resetting your password on Vudu, you must keep a few simple tips in mind. The password should include a minimum of eight characters...

What are Vudu's rental terms and pricing?

Vudu offers a flexible rental model that caters to different viewing preferences. Typically, when a customer rents a movie on Vudu, As for pricing, Vudu's rental fees vary based on the title and the format selected. Newer releases or popular films tend to have higher rental prices, while older titles may be available at a lower cost. Vudu often provides options for renting movies in standard definition, high definition, or even 4K UHD, with the price potentially varying based on the chosen format. Additionally, Vudu regularly features promotions, discounts, and bundled pricing for specific rentals. Keeping an eye on their website can unveil special offers that may enhance the rental experience. Customers may also find the most up-to-date rental terms and pricing by visiting Vudu's official website, where all current offerings and relevant details are regularly updated to ensure transparency and convenience....

Can I download movies from Vudu for offline viewing?

Yes, Vudu does offer the option to download movies for offline viewing, but this feature is primarily available through their mobile...

Device Compatibility

Can I watch my Vudu movies on multiple devices?

Yes, Vudu allows users to watch their movies on multiple devices. With Vudu, customers can access their purchased or rented content To ensure a smooth viewing experience, users simply need to log in to their Vudu account on any compatible device. It is important to note that some devices may require an internet connection for streaming, while others may allow offline viewing through downloads. Additionally, Vudu is designed to sync your viewing history and progress across devices, making it convenient to pick up where you left off. For detailed instructions or specific device compatibility, it may be helpful to check the current Vudu website....

What devices are compatible with Vudu?

Vudu is compatible with a wide range of devices, making it accessible for many users. You can enjoy Vudu on smart TVs from leading Mobile users can access Vudu on smartphones and tablets running iOS and Android operating systems, which lets them watch movies and shows on the go. Moreover, the Vudu website is available on most web browsers, allowing for streaming on laptops and desktop computers. It is important to note that specific device models may support different features, such as 4K streaming or Dolby Atmos audio, so users should check their device specifications for the best experience. For the most accurate and up-to-date list of compatible devices, users may want to explore the current information available on the Vudu website....

Can I watch Vudu on my smart TV?

Yes, Vudu can be accessed on various smart TVs. Many major brands, such as Samsung, LG, and Sony, have the Vudu application available...

Help me with my Vudu customer service issue

Ask any question you have about Vudu customer service. We will do our best to get you answers right away.
We look to the Vudu issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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