What should I do if I received a damaged or defective product?

If a customer receives a damaged or defective product from Versatile Dog Supply, it is important to take a few steps to address the situation effectively. First, examine the product and take detailed photographs that clearly depict the damage or defect. This visual documentation can be helpful when reporting the issue. Next, the customer should refer to the return or exchange policy outlined on the Versatile Dog Supply website. This policy typically provides necessary information on how to proceed with returns or exchanges, including any time frames for reporting issues. Customers are often advised to act promptly to ensure a smooth resolution. After obtaining the necessary information, the customer may reach out to the customer service team. Most companies have a designated section on their website where customers can find contact information or a contact form to report a problem. It is important to be clear and concise when explaining the issue, providing details such as the order number, a description of the problem, and the attached photographs. In many cases, Versatile Dog Supply will offer options for a replacement, repair, or refund, depending on the specific circumstances surrounding the product received. Customers should always keep a copy of their communication regarding the issue for their records and follow any instructions provided for returning the defective item. It is recommended to check the current website page for the most accurate and updated information regarding the procedures for handling damaged or defective products.