How Do I Update Information in My Verizon Wireless Account?

In a nutshell: To maintain uninterrupted service with Verizon Wireless, it's crucial to keep your account information current, particularly after moving. Start by visiting the Verizon website and accessing the menu to find the "Support" option. Use the search function to look for "Update Verizon Wireless account" and

Introduction

When you've had a Verizon Wireless account for so long, it's easy to forget to update your information as things change, such as if you move and have a different address. Keeping your details up to date is important to prevent potential issues, such as disruptions to your Verizon Wireless service. The following can help you begin updating all your details to ensure they're current.

Go to the Verizon Website

Visit the Verizon website.

How Do I Update Information in My Verizon Wireless Account? (Step 1)

Find the Verizon Menu

Locate Verizon's menu on the homepage. It's represented by three black horizontal lines in the upper-right corner of the website.

Open the Verizon Menu

Click on the three black horizontal lines in the upper-right corner of Verizon's website to expand the menu.

How Do I Update Information in My Verizon Wireless Account? (Step 3)

Search for Support

Browse through the Verizon menu until you find the line that says "Support." It's about halfway through the menu.

Click on the "Support" Line

Click on "Support" in the menu. Doing so will take you to a page that says "Verizon Support" at the top with "Find the right resources and discover more about your devices and services" directly under that.

How Do I Update Information in My Verizon Wireless Account? (Step 5)

Click on the Horizontal Search Line

Look for the horizontal search line that says "How can we help you?" with a small magnifying glass icon to its left. Click on the line once you find it. This will pull the search line to the top of the page.

Type Your Search Term

Type "Update Verizon Wireless account" in the search line, then press the "Search" button on your phone's keyboard.

Read the AI-Generated Response

An AI-generated response will appear once you click the "Search" button. Read this response, which provides information about how to update your Verizon Wireless account through the My Verizon app.

How Do I Update Information in My Verizon Wireless Account? (Step 8)

Try the Recommendations

Try the suggestions for how to update the information for your Verizon Wireless account. If you're unable to do so or your attempts were unsuccessful, move on to the next step.

Contact Verizon

Reach out to Verizon's customer support team for help with updating your Verizon Wireless account details. Let them know what information you want to change in your account, such as your billing address, and what you've already tried doing to update it.

Before you call, make sure you're signed in to your My Verizon app. This will make it easier to navigate through the process as the Verizon representative gives you instructions. It can also be helpful to put them on speakerphone, so you can listen to their guidance and follow along at the same time.

Conclusion

Don't worry if you're unable to make changes in your Verizon Wireless account. A customer service representative can assist you with helping you navigate through your account so you can update your information.

Why does GetHuman Write How-to Guides for Verizon Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Update Information in My Verizon Wireless Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.