How Do I Recover My Verizon Wireless Account?

Introduction

Without access to your Verizon Wireless online account, you won’t be able to manage your plan, pay your bill, or update your information. This guide can help you recover your Verizon Wireless account. Follow the steps provided, and you will be back in business in no time.

Go to the Verizon Website and Log in to Your Account

Start by visiting the Verizon website. Click "Log in" at the top right corner. You will be taken to the sign-in page. If you have it, enter your user ID, then click "Manage my Business." Next, enter your password and click "Continue." If you don't know your user name or password, go to step 2.

Recover Your User ID

If you can't remember your username, click “I forgot my user ID” located below the login box to begin the recovery process. Follow these steps:

1. On the sign-in page, click “I forgot my user ID.”

2. Choose the account you are trying to access. Options include:My Business WirelessVerizon Enterprise CenterMy Business Wireline Fios, phone, internet & TVVerizon Partner Solutions3. Enter your email address associated with your account.

4. Enter the verification characters, then click "Continue."

5. Follow the instructions to verify your account.

6. Once verified, Verizon will either send your username to your email or send you an email with your user ID.

Reset Your Password

If you have forgotten your password, follow these steps to reset it:On the Log In page, enter your user ID and click "Manage My Business".Click "I forgot my password"Select your account
Enter your email and click "Continue."You will be sent an email with instructions to reset your password. Tip: If you don’t receive the recovery code via text or email, check your spam or junk folders, or ensure your phone is turned on and connected to the Verizon network.

Unlock a Locked Account

If you’ve tried logging in multiple times with incorrect credentials, Verizon may temporarily lock your account for security reasons.Wait a few minutes before trying again.If you’re still locked out, go to Forgot Password and reset your login credentials.Once reset, you should regain access immediately.

Recover Access Without Your Email

Even if you lost access to your recovery email or no longer have your Verizon phone number, you can still regain control of your account by contacting Verizon here.

Be ready to provide:Your full nameBilling ZIP codeLast payment amount or payment methodAccount PIN or the last four digits of your Social Security numberOnce your identity is confirmed, the representative can help you reset your login information or update your contact details.

Recover a Deleted or Deactivated Account

If your Verizon Wireless account was closed or deactivated, recovery may still be possible depending on the time frame. You can usually restore the same number and account information if it has been less than 30 days. However, if your account was deactivated more than 30 days ago, your number and account data may be permanently deleted, and you’ll need to create a new account.

To request help, contact Verizon Customer Service by clicking here.

Conclusion

Recovering your Verizon Wireless account is a straightforward process when you know the right steps. Whether you’ve forgotten your password, username, or lost access to your recovery methods, Verizon provides multiple tools to verify your identity and regain access to your account.