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Urban Outfitters Customer FAQ

Top Answers & How-to Guides

What is Urban Outfitters's Phone Number?

The question we are asked most often is about how to talk to Urban Outfitters customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there exclusive offers available for Urban Outfitters newsletter subscribers?

Urban Outfitters does provide exclusive offers for subscribers of their newsletter. This may include access to special promotions,...
Ask any question you have about Urban Outfitters customer service, get an answer now.

Locations and Shipping

Where are Urban Outfitters stores located?

Urban Outfitters has a wide range of store locations across the United States and several international locations. In the United States,...

Do you offer international shipping?

Urban Outfitters does offer international shipping to select countries. Customers can typically find information regarding available...

Can I track my order?

Yes, tracking an order from Urban Outfitters is a straightforward process. Once an order has shipped, Urban Outfitters typically sends...

Returns and Exchanges

Can I return or exchange items purchased online?

Yes, items purchased online from Urban Outfitters can usually be returned or exchanged. The process generally allows customers to return...

What is your return policy?

Urban Outfitters has a return policy that allows customers to return items within a specified timeframe for a refund or exchange. Typically, To initiate a return, customers can either return items to a physical Urban Outfitters store or send them back through the mail. When using the mail option, customers are generally advised to retain shipping records for their returns. For the most accurate and detailed information regarding the return process, including specifics on how to return items and any potential fees, it is best to refer to the current web page....

What is the procedure for reserving items for in-store pickup at Urban Outfitters?

Urban Outfitters offers a convenient in-store pickup option to enhance the shopping experience. To reserve items for in-store pickup, After completing the order, customers will receive a confirmation email or notification indicating that their items are ready for pickup. It is important for customers to bring a valid identification and the confirmation upon arriving at the store. This process allows for a smooth and quick pickup experience. For the most accurate and up-to-date information, customers might want to look at the Urban Outfitters website, as procedures may vary by location or change over time....

Payments and Discounts

What payment methods do you accept?

Urban Outfitters typically accepts a variety of payment methods to make shopping convenient for all customers. Generally, they accept...

Do you offer gift cards?

Urban Outfitters does offer gift cards that can be used for in-store and online purchases. These gift cards make for a thoughtful and...

Do you offer student discounts?

Urban Outfitters does indeed value students and often has special promotions designed to provide discounts to them. While specifics...

Does Urban Outfitters offer a price match guarantee?

Urban Outfitters does not currently offer a price match guarantee. This means that they do not match the prices of their competitors...

Rewards and Offers

What is the Urban Outfitters rewards program?

The Urban Outfitters rewards program, often referred to as the UO Rewards program, is designed to reward customers for their purchases...

Are there exclusive offers available for Urban Outfitters newsletter subscribers?

Urban Outfitters does provide exclusive offers for subscribers of their newsletter. This may include access to special promotions,...

Sustainability and Inventory

What sustainability practices does Urban Outfitters implement?

Urban Outfitters is committed to sustainability and has implemented various practices aimed at reducing environmental impact. The company The company also emphasizes responsible sourcing and production. They work with suppliers that prioritize ethical labor practices and environmental stewardship. Reducing waste is another crucial aspect of Urban Outfitters' sustainability efforts. They encourage recycling and have introduced initiatives to minimize packaging waste in their shipping processes. Urban Outfitters is also engaged in various corporate social responsibility programs, focusing on community support and environmental awareness. To stay updated on their latest sustainability initiatives, looking at Urban Outfitters' website could provide comprehensive information and insights....

How often does Urban Outfitters update their inventory and collections?

Urban Outfitters frequently updates their inventory and collections to keep pace with the latest fashion trends and seasonal changes....

Job and Feedback

How can I apply for a job at Urban Outfitters?

To apply for a job at Urban Outfitters, an interested candidate can visit the career section of the Urban Outfitters website. There, Once a candidate finds a suitable position, they can submit their application directly through the website. It is important to prepare a well-crafted resume and cover letter that highlight relevant experience and demonstrate enthusiasm for the Urban Outfitters brand and culture. Additionally, those looking for seasonal or part-time work may want to keep an eye out for specific hiring periods, especially around holidays. For the most accurate and up-to-date information, visiting the official Urban Outfitters career page is advised....

What customer feedback options are available for Urban Outfitters products and services?

Urban Outfitters provides several avenues for customers to share their feedback regarding products and services. One common option Additionally, Urban Outfitters may provide customer satisfaction surveys through order confirmation emails or follow-up communications. These surveys cover various aspects, such as product quality, shopping experience, and customer service. Social media platforms are another channel where customers can express their thoughts and engage with Urban Outfitters. Customers often share their experiences or tag the brand in posts, which can be another way to provide feedback. For specific feedback options or any updates on new methods for sharing thoughts, it is advisable to explore the Urban Outfitters website for the latest information....

Help me with my Urban Outfitters customer service issue

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