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Upromise Customer FAQ

Top Answers & How-to Guides

What is Upromise's Phone Number?

The question we are asked most often is about how to talk to Upromise customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use Upromise on multiple devices?

Yes, users can access Upromise on multiple devices. The Upromise platform is designed to be flexible, allowing individuals to log in...

Can I link my Upromise account to my college savings account?

Yes, individuals can link their Upromise account to their college savings account in a way that allows them to contribute funds directly The process typically involves entering your college savings account details within your Upromise account settings. This integration allows you to grow your college savings more effectively by linking your shopping habits to your educational goals. For specific instructions on how to link your accounts or to verify eligibility, it is recommended to visit the current Upromise website, as it contains detailed guidance and updates regarding the program and any associated requirements....
Ask any question you have about Upromise customer service, get an answer now.

Recent Upromise Customer Questions

How to do I log in when UPromise doesn't recognize my email address?

If Upromise doesn't recognize your email address during login, ensure you are entering the correct email linked to your account. If you've forgotten your email or believe there may be an issue, you may need to reset your password or verify your account details. If problems persist, there is a link to the most up-to-date contact information right here on this page for assistance.
Asked Jan 24, 2025 8:59 PM

don't have access to email linked to my account

If you no longer have access to the email associated with your Upromise account, it's important to regain control for security reasons. The best course of action is to navigate to the login page and choose the "Forgot Password" option. Usually, this process involves answering security questions to verify your identity or receiving a text message if a phone number is linked to your account. In some exceptional cases, you might need to reach out directly to customer service for further assistance, so they can verify your identity using other information associated with your account. The contact link is available on this page.
Asked Jun 10, 2024 6:03 PM

how do I find lost account login info

If you've forgotten your Upromise account login information, you can go to the sign-in page and click on the "Forgot Password" or "Forgot Username" link. You'd then need to enter the email address associated with your account. An email with instructions to reset your password or recover your username will be sent to the provided email. Please make sure to check your spam or junk folder if you don't see the email in your inbox. Please remember, for your security, we don't have access to your password.
Asked Apr 9, 2024 2:35 PM

I no longer receive surveys and would like to know why

In Upromise, survey availability can vary based on numerous factors such as demographic information, survey needs, or your previous survey participation. If you haven't received any surveys for a while, it could be because there aren't currently any that match your specific profile or criteria. Sometimes, it may also be due to technical issues. It's important to keep your information updated to ensure you're the best fit for the surveys. If you've already done this and are still not receiving surveys, there may be temporary drops in availability. Keep checking back as the situation can change daily.
Asked Mar 28, 2024 2:14 AM

Where were my funds transferred to

If your funds are no longer in your Upromise account, it's likely that they were transferred to a designated account linked to your Upromise account. This could be a 529 college savings plan, a Sallie Mae High-Yield Savings Account, or a Sallie Mae SmartyPig Account. Please ensure to confirm that these accounts are still active and linked to your Upromise account to enable fund transfers. If you have not set up an account linkage, it's possible your funds may remain in the Upromise account until a transfer destination is established.
Asked Mar 18, 2024 9:49 PM

Help me with my Upromise customer service issue

General Information

What is Upromise?

Upromise is a savings program designed to help individuals save money for educational expenses. It primarily allows members to earn Members can earn rewards through online shopping, dining out, and even by utilizing certain travel services. Upromise partners with numerous businesses, allowing users to maximize their savings potential. The process is user-friendly, as members simply need to sign up, shop, and track their rewards on the Upromise website. For more information on how to get started and the specifics of the program, it is advisable to visit the current Upromise website, where you can find detailed resources and support options....

How does Upromise work?

Upromise is a program designed to help families save for college through various rewards and cash back opportunities. It works by allowing When members make purchases at participating retailers, a percentage of the total purchase amount is added to their Upromise account. These rewards can be earned through online shopping portals, where members can access exclusive deals and promotions. Additionally, Upromise often partners with restaurants and travel companies, providing opportunities for members to earn rewards simply by enjoying a meal or booking a trip. Members can track their earnings through their Upromise account on the Upromise website. Once members accumulate a certain amount of rewards, they can choose to transfer those funds to their designated savings account for college expenses. Overall, Upromise offers a straightforward way for families to harness their daily spending to contribute to future educational costs. For contact information and more details, visiting the Upromise website may be helpful....

What are the benefits of using Upromise?

Using Upromise can provide several advantages for individuals seeking to save for future educational expenses. One of the main benefits Additionally, Upromise offers the opportunity to earn rewards through dining out and grocery shopping, making it easy for users to accumulate savings without altering their regular spending habits. This program also allows users to link their accounts with eligible 529 college savings plans, so they can seamlessly invest the cash back into these accounts. Furthermore, Upromise’s tools and resources can help individuals keep track of their savings and optimize their efforts. Overall, using Upromise can facilitate saving for education costs while rewarding users for their everyday spending habits. For additional information, individuals may wish to explore the official Upromise website....

Are there any fees associated with using Upromise?

Upromise does not typically charge fees for its core services. The program allows users to earn cash back on their everyday purchases...

Account Management

Can I use Upromise on multiple devices?

Yes, users can access Upromise on multiple devices. The Upromise platform is designed to be flexible, allowing individuals to log in...

Can I link my Upromise account to my college savings account?

Yes, individuals can link their Upromise account to their college savings account in a way that allows them to contribute funds directly The process typically involves entering your college savings account details within your Upromise account settings. This integration allows you to grow your college savings more effectively by linking your shopping habits to your educational goals. For specific instructions on how to link your accounts or to verify eligibility, it is recommended to visit the current Upromise website, as it contains detailed guidance and updates regarding the program and any associated requirements....

Can I transfer my Upromise rewards to another person?

Upromise generally has specific policies regarding the transfer of rewards. According to the information available, rewards earned...

Earnings and Rewards

What types of purchases are eligible for Upromise rewards?

Upromise rewards can be earned through a variety of eligible purchases, making it an attractive option for individuals looking to save Furthermore, Upromise allows users to earn cash back on their everyday spending, which includes purchases made with affiliated credit cards at specific merchants or using linked debit cards. Additionally, travel-related purchases such as hotel bookings or car rentals through designated travel partners may also qualify for Upromise rewards. Users should be aware that specific terms and conditions may apply. It is important to regularly check the Upromise website for updates on eligible merchants and categories, as well as any promotional offers that may enhance the earning potential. Overall, by utilizing the numerous participating partners, individuals can maximize their rewards, ultimately contributing to their savings goals for education....

When are my Upromise rewards credited to my account?

Upromise rewards are typically credited to a member's account within a specific timeframe after a qualifying purchase is made. Generally,...

Are there any expiration dates for my Upromise rewards?

Upromise rewards do have specific terms regarding expiration. Typically, rewards earned through the Upromise program do not expire It is also important to keep in mind that certain rewards or cash back offers may have their own terms and conditions, including expiration dates. Users should review the details associated with each reward to ensure they are aware of any applicable time limits. For the most accurate and current information regarding expiration or other account specifics, individuals are encouraged to refer to the relevant sections on the Upromise website....

Can I earn rewards on in-store purchases with Upromise?

Yes, it is possible to earn rewards on in-store purchases using Upromise. Upromise Rewards partners with various retailers, allowing...

How do I maximize my Upromise earnings?

To maximize earnings through the Upromise program, users should explore a variety of strategies that increase their cash back and savings. Additionally, keeping an eye on promotional events and bonuses can be incredibly advantageous. Upromise frequently partners with select stores, offering extra cash back for specific items or during designated periods, so being informed of these can provide significant benefits. Moreover, inviting family and friends to join Upromise can also yield rewards; users may earn bonuses when new members link their accounts and make purchases. Lastly, consider utilizing the Upromise app, which allows users to quickly access cash back opportunities and stay up to date with current offers while shopping. Users should also review their transactions regularly to ensure they receive the maximum benefits for their purchases. For any specific inquiries or personalized assistance, it is always best to refer to the current Upromise website, where additional resources and contact details may be available....
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Upromise issues reported to GetHuman
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