What is Uniqlo's policy on defective items?

Uniqlo has a policy in place to address issues related to defective items. When customers encounter a defect with a purchased item, they are generally encouraged to return or exchange the product within a specific time frame, which is typically 30 days of the original purchase. It is important for customers to retain their receipt or proof of purchase, as this documentation is usually required for a smooth return process. Defective items are identified as those that have flaws in manufacturing or materials, affecting their usability or quality. If a customer supports their case with clear evidence of the defect, Uniqlo typically aims to resolve the issue amicably, allowing customers either to exchange the defected item for a similar one or to receive a refund. Customers should also be aware that certain conditions may apply, particularly with regard to items that have been worn, washed, or altered. For the latest and most detailed information, it is advisable to refer to Uniqlo's official website or consult the specific return policy available on the purchase receipt.