How do I return or exchange a product?

Asked 5 months ago
Returning or exchanging a product from Uniqlo is a straightforward process designed to ensure customer satisfaction. Uniqlo provides a return policy that typically allows items to be returned or exchanged within a specific time frame, often around thirty days from the date of purchase. It is important to note that the item being returned should be in its original condition, including any tags or packaging that may accompany the product. Customers can choose to return items through several methods. If the purchase was made in a physical store, returns can typically be processed at any Uniqlo store location. Customers should bring the receipt or proof of purchase to facilitate the return process. For online purchases, Uniqlo usually offers a return shipping option, allowing customers to send items back by mail. Users should check the Uniqlo website for detailed instructions on how to print a shipping label and package the items appropriately for return. Exchanges can often be handled in a similar manner. If an item needs to be exchanged for a different size or color, customers should either visit a store or follow the online exchange process outlined on the website. For the most accurate and up-to-date information regarding returns and exchanges, customers are encouraged to review the relevant sections on the Uniqlo website, as policies may vary based on location and specific promotions.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 12, 2025

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