What is the process for returning a package via UPS?
Returning a package via UPS is a straightforward process that allows customers to easily send back items. The return process generally begins with obtaining a return label, which may be provided by the sender or generated through a retailer's website. Sometimes, return labels can be printed at home, while other times, they may need to be requested online or via the retailer.
Once the return label is ready, the next step is to securely package the item being returned. It is essential to use the original packaging if possible, but any sturdy box or envelope will suffice as long as it protects the item during transit. After packaging the item, the return label should be affixed securely on the outside of the package.
The customer can then drop off the package at a nearby UPS drop-off location, or choose to schedule a pickup if preferred. The UPS tracking system allows customers to monitor the progress of their returned package until it reaches the retailer. For detailed guidelines and options available for specific returns, visiting the relevant web page could provide helpful information.

Answered Jun 15, 2025
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to contact UPS (UK)?
If you need to talk to UPS (UK) customer service, now that you have the answers
that you needed, click the button below.
Contact UPS (UK)