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UPS Freight Customer FAQ

Top Answers & How-to Guides

What is UPS Freight's Phone Number?

The question we are asked most often is about how to talk to UPS Freight customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the options for temperature-controlled freight with UPS?

UPS offers several options for temperature-controlled freight, catering to various industries and specific needs. The service is particularly One of the primary offerings is UPS Temperature True, which encompasses logistics solutions that support temperature-sensitive freight through the entire supply chain. This includes both ground and air services, enabling customers to choose the best option based on urgency and budget. The Temperature True program is supported by specialized packaging solutions that ensure compliance with temperature requirements during transit. Additionally, UPS provides temperature-controlled storage facilities. These warehouses are equipped to handle specific temperature ranges, ensuring that goods are stored safely prior to transportation. UPS also ensures visibility and tracking of temperature-controlled shipments. Customers can monitor their freight in real time, providing an added layer of assurance that products remain within the required temperature thresholds during transit. While the specific offerings and details may vary, it is advisable to visit the UPS Freight website to explore comprehensive information. The website will have the latest details regarding temperature-controlled services and how they can be tailored to meet your business needs....
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Recent UPS Freight Customer Questions

automated system asks for pro number . I only have bill of lading number

When a UPS automated system asks for a "pro number," it is referring to the tracking number typically assigned to individual shipments. If you only have a Bill of Lading (BOL) number, not a pro number, it might be more challenging to track your shipment. However, the BOL number can still provide necessary information, as it is also a crucial document in the tracking process. BOL numbers can often be used to find the associated pro number. It's best to provide all the information you have when interacting with UPS Freight for assistance.
Asked Mar 19, 2024 4:27 PM

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Shipping Rates and Fees

What are the shipping rates for UPS Freight?

Shipping rates for UPS Freight can vary significantly based on several factors including the size and weight of the shipment, the shipping For less-than-truckload (LTL) shipments, rates generally depend on the freight class assigned to the goods being shipped. Freight classes take into account aspects such as density, stowability, handling, and liability. Additionally, shipping destination plays an important role in determining the final rate. UPS Freight also provides a variety of tools that customers can use to obtain rates based on their specific shipping needs. These tools typically allow for rate comparisons across different service levels and can help customers find the best option for their budgets. To find the most accurate and current rates, it is advisable to visit the official UPS Freight website or utilize their rate calculators, which can give tailored estimates based on various parameters such as shipment details and origin-destination combinations....
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What are the accepted payment methods for UPS Freight shipments?

UPS Freight accepts a variety of payment methods for shipments to accommodate different customer needs. Generally, customers can choose...
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Are there any additional fees or surcharges for UPS Freight shipments?

UPS Freight does implement various fees and surcharges that may apply to shipments. These additional costs can depend on several factors, It is essential for customers to review the current UPS Freight tariff information, as these fees can change over time. The UPS Freight website typically provides updated details regarding surcharges and any relevant policies that may affect shipping costs. In addition, specific information regarding the nature of the shipment can help in understanding and estimating potential additional costs. For the most accurate and up-to-date information, customers are encouraged to consult the official UPS Freight web page or refer to their service agreements....
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Shipping Restrictions and Requirements

What are the weight and size restrictions for UPS Freight shipments?

UPS Freight has specific weight and size restrictions that depend on the type of service being utilized. Generally, for less-than-truckload For LTL shipments, a full pallet typically should not exceed a height of 96 inches, and the combined dimensions of all pieces in a shipment should not collectively exceed 30 linear feet. Special handling requirements or restrictions may apply based on the nature of the items being shipped, such as hazardous materials or fragile goods. Therefore, it is highly advisable to check the latest details on the UPS Freight website for the most accurate and current information, as policies may evolve over time. Additionally, UPS Freight categorizes certain goods differently, which may affect shipping capabilities, so awareness of these guidelines is essential for a successful shipping experience....
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Can I ship hazardous materials using UPS Freight?

UPS Freight does have provisions for shipping hazardous materials, but there are specific guidelines and regulations that must be followed. Shippers must ensure that the materials are categorized correctly according to the applicable standards, and they must adhere to labeling and documentation requirements. This may include completing the necessary paperwork that details the nature of the materials being shipped. Additionally, UPS Freight offers resources and training for shippers to help them understand the responsibilities involved in shipping hazardous materials safely and efficiently. However, it is advisable for individuals or businesses to review the current guidelines on the UPS website for detailed information about specific restrictions, accepted materials, and compliance protocols. This information is vital to ensure both adherence to safety regulations and the successful shipment of hazardous materials....
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What documentation is required for international UPS Freight shipments?

For international UPS Freight shipments, specific documentation is essential to ensure compliance with customs regulations and facilitate Additionally, a bill of lading is needed, which acts as a receipt for the goods being transported and outlines the terms and conditions of the shipment. Depending on the nature of the goods being shipped, other documents may also be necessary. These can include export licenses, certificates of origin, and specific certificates related to health, safety, or compliance, depending on the product and destination country. It is also wise to check the specific import and export regulations of the destination and origin countries to ensure all required documentation is prepared correctly. For complete and updated information regarding documentation requirements, it may be beneficial to visit the relevant UPS Freight page, where users can find guidance tailored to their specific shipping needs....
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Transit and Delivery Options

What is the transit time for UPS Freight shipments?

Transit times for UPS Freight shipments can vary based on several factors, including the specific service selected, the origin and...
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Can I schedule a delivery window for my UPS Freight shipment?

UPS Freight does offer options for scheduling delivery windows for shipments, allowing customers to choose a specific timeframe for It is advisable to check the details and availability of this option on the current UPS Freight website. Information regarding scheduling delivery windows, along with any associated fees or requirements, can often be found there. Additionally, customers may also find helpful FAQs or guidelines that provide clear insight into the scheduling process, which can enhance the overall shipping experience. Looking at the official UPS Freight resources can provide you with the most accurate and updated information regarding this service....
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What is the cut-off time for same-day pickup with UPS Freight?

The cut-off time for same-day pickup with UPS Freight typically varies based on several factors, including the specific services being...
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Can I request special handling for sensitive shipments with UPS Freight?

Yes, UPS Freight does offer options for special handling of sensitive shipments. These services are designed to accommodate the unique It is important for customers to provide accurate details about their shipments to determine the best handling options available. UPS Freight typically provides resources on their website that outline the various services they offer, including any special handling provisions. Those interested in utilizing these specialized services should carefully review the relevant sections on the UPS website or consider the specific requirements of their sensitive shipments. This will help ensure that they select the most suitable options for their needs while adhering to any regulations or guidelines that may apply....
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Tracking and Claims Processing

What is the process for filing a claim for lost or damaged shipments with UPS Freight?

Filing a claim for lost or damaged shipments with UPS Freight involves a systematic process designed to help customers seek compensation Next, customers need to complete a claims form. This form typically requires detailed information about the shipment, such as the shipment date, contents, and the nature of the loss or damage. Once the form is completed, it must be submitted along with the supporting documentation. Claims can typically be filed online through the UPS Freight website, allowing for a more streamlined process. After submission, it is important to keep track of the claim's status. UPS Freight usually communicates updates via email or through the online tracking system. Customers should remain aware of any time limitations or specific requirements associated with their claim, as these can vary based on the type of shipping service used. Ultimately, while UPS Freight employs thorough procedures to handle claims, it is advisable to refer to their official website for the most current procedures and contact information, along with any updated guidelines or resources that may assist in expediting the claims process....
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How can I track my UPS Freight shipment?

To track a UPS Freight shipment, individuals can utilize the tracking feature available on the UPS website. By entering the relevant...
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Shipment Preparation

How do I prepare my shipment for UPS Freight delivery?

Preparing a shipment for UPS Freight delivery involves several important steps to ensure that the process goes smoothly. First, it Next, accurately weigh and measure your shipment. This information is vital for determining shipping costs and selecting the appropriate service. After preparing the package, you will need to create a shipping label. Ensure that the label includes all necessary details, such as the sender's and recipient's addresses, contact information, and any reference numbers. If you are shipping freight, it is often advisable to familiarize yourself with any specific shipping requirements, including those related to hazardous materials or oversized items. The UPS Freight website provides guidelines on packaging and shipping, which can be very useful. For those needing further information, the UPS Freight website is a good resource for contact details and additional assistance....
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What are the options for temperature-controlled freight with UPS?

UPS offers several options for temperature-controlled freight, catering to various industries and specific needs. The service is particularly One of the primary offerings is UPS Temperature True, which encompasses logistics solutions that support temperature-sensitive freight through the entire supply chain. This includes both ground and air services, enabling customers to choose the best option based on urgency and budget. The Temperature True program is supported by specialized packaging solutions that ensure compliance with temperature requirements during transit. Additionally, UPS provides temperature-controlled storage facilities. These warehouses are equipped to handle specific temperature ranges, ensuring that goods are stored safely prior to transportation. UPS also ensures visibility and tracking of temperature-controlled shipments. Customers can monitor their freight in real time, providing an added layer of assurance that products remain within the required temperature thresholds during transit. While the specific offerings and details may vary, it is advisable to visit the UPS Freight website to explore comprehensive information. The website will have the latest details regarding temperature-controlled services and how they can be tailored to meet your business needs....
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