What is the process for a warranty claim on my UGG products?

Asked 4 months ago
The warranty claim process for UGG products typically involves several steps designed to assist customers in addressing issues with defects in materials or workmanship. First, it is essential to determine if the product is still within the warranty period, which generally covers one year from the date of purchase, but this can vary depending on the specific item. To initiate a warranty claim, customers should first inspect their products for the original purchase receipt or proof of purchase, as this documentation is important for verification purposes. Next, one should document the issue, including detailed descriptions and photographs, as these can be helpful when explaining the situation. While UGG does not engage directly in the warranty claim process here, generally, customers are advised to visit the official UGG website and navigate to the customer service or warranty section for further guidance. This section often contains information about how to submit a claim, the specific procedures to follow, and any necessary forms to complete. It is important to follow all indicated steps precisely to ensure a smooth process. Lastly, if the claim is accepted, UGG will typically offer repair, replacement, or refund options based on the assessed issue and warranty terms. For updated procedures and policies, checking the current webpage for UGG products may provide the most accurate information.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 31, 2025

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