What is the process for disputing a charge on my credit card?

The process for disputing a charge on a Bank of Scotland credit card typically begins with the cardholder reviewing the statement carefully to identify any transactions that seem incorrect or unauthorized. It is essential to gather any relevant information, such as receipts or correspondence related to the disputed charge, to support the claim. The cardholder should then contact the customer service team of Bank of Scotland, as they are best equipped to handle such disputes. Usually, this can be done through the secure online banking platform or by calling the customer service number listed on the back of the credit card. During the call or online interaction, the cardholder will need to provide details about the disputed transaction, including the transaction date, amount, and nature of the dispute. The customer service representative will guide the cardholder through the process, explain any necessary forms that need to be completed, and inform them of the timeline for resolution. It is helpful to keep a record of all communications throughout the process. For the most current information regarding the dispute process, the Bank of Scotland's official website is a reliable resource to consult.