What should I do if my TriGem product is defective upon arrival?

If a customer receives a defective TriGem product upon arrival, it is important to follow the proper steps to address the issue. First, it would be advisable to carefully review the documentation that came with the product, as there may be specific instructions regarding returns, exchanges, or warranty claims. This documentation often outlines the procedures you should follow in the event of receiving a defective item. Next, the customer should gather all relevant information, including the invoice or receipt, product model number, and a detailed description of the issue encountered. Photographing the defect can be helpful as well, as this may assist in illustrating the problem if required. Most companies have a return policy or process for defective items, and it is likely that TriGem has similar protocols in place. To initiate a return or exchange, it may be necessary to visit the official TriGem website for updated instructions on how to proceed. There may be contact information or forms available for customer service inquiries. Lastly, ensure that any returned product is securely packaged to avoid further damage during shipping. Following these steps can typically lead to a resolution, allowing the customer to receive a functioning product in a timely manner.