What should I do if I receive a damaged or defective item?

If a customer receives a damaged or defective item from Totallycostumes.com, the best course of action is to quickly address the issue to ensure a satisfactory resolution. First, it is advisable to document the condition of the item with photographs, as this can be helpful for any claims or returns. The next step involves reviewing the return policy outlined on the current web page of Totallycostumes.com, as it provides important information regarding the procedures for returning or exchanging items. Typically, customers are required to initiate a return or exchange within a specified timeframe after receiving the order. It is important to follow any instructions provided in the return policy, which may include completing a return authorization form and shipping the item back to the designated address. Depending on the situation, customers may be eligible for a full refund, exchange for a different size or style, or a store credit. For additional assistance specific to the customer's situation, it is recommended to check the contact information available on the current web page of Totallycostumes.com. This can help facilitate communication with the customer service team for further support and clarification regarding the return process.