What is your return/exchange policy?

Asked 2 years ago
Totallycostumes.com has a specific return and exchange policy designed to provide customers with a satisfactory shopping experience. Generally, items can be returned or exchanged within a designated period after receipt, and this timeframe typically varies depending on the type of item purchased. It is important for customers to ensure that the items they wish to return are in their original condition, which usually includes being unworn and in the original packaging. Certain items might be excluded from the return policy, such as opened costumes, specific accessories, or items marked as final sale. To initiate a return or exchange, customers should typically follow a few straightforward steps, which often include contacting the customer service team to obtain a return authorization. After receiving the necessary instructions, customers will usually be required to ship the items back along with any required documentation. It is wise to retain proof of return shipment in case there are any issues with processing the return. For precise details regarding the return policy, including any updates or particular conditions, customers may want to refer directly to the relevant section on the current web page of Totallycostumes.com. This will provide the most accurate and up-to-date information regarding returns and exchanges.
Christian Allen is the editor / author responsible for this content.
Answered Oct 8, 2025

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