How Do I Get a Refund from Tidal?
In a nutshell: To request a refund for a Tidal subscription, understand the policy which varies by country. Refunds are unavailable in the U.S. and other specified regions if services were used. In Brazil, refunds can be requested within seven days, while customers in the UK and EU have 14
Introduction
If you use the Tidal music streaming service and want to get a refund for a recent purchase, you need to learn about the company's refund policy. It varies from country to country. The company you purchased the subscription from can also affect the refund.
What You'll Need
If you live in the United States, or any other country that is not Brazil or part of the United Kingdom or the European Union, you cannot get a refund for your subscription.It is important to note that, even in those countries where subscription costs can be refunded, you will not be eligible for a refund if you use the subscription services you bought in any way.If you live in Brazil, you have seven days from the day of purchase to get your refund.If you live in the United Kingdom or the European Union, you have 14 days to get your refund.Once you make your request for a refund, it should be issued within seven to ten business days. Please note that refunds for unauthorized charges may take longer, as the company has to conduct an investigation first.Your refund will be made to the same form of payment you used to make the purchase.If you forgot to cancel your subscription and got billed for another subscription period, you are not eligible for a refund.
If you don't remember where you purchased your subscription, go to the Tidal home page.
Tidal home page
Click on the Log In link in the navigation bar at the top of the screen to log in to your account.
Click on the Payments tab.
Look on this page to see who manages your subscription.
That is the company you purchased it from.
If you purchased a Tidal subscription through the Apple or Google app stores and want a refund for it, you must contact customer support for that store and request a refund.
Apple customer support
Google Play customer support
If you purchased your subscription through Tidal, continue with the next step.
If you want a refund for an unauthorized charge, skip to step 7.
Contact a Tidal customer support representative and ask to have your subscription canceled and to receive a refund.
Tidal customer service
Tidal does not offer customer service by phone. However, you can contact Tidal customer service online.
Contact your bank and tell someone about the unauthorized charge.
Your bank may need to freeze or cancel your credit or debit card in order to protect you from further unauthorized charges. Ask about having a replacement issued to you.
Contact a Tidal customer service agent and tell them about the unauthorized charge.
Tidal customer service
Ask to have your case investigated with an eye to issuing a refund. In this case, you may be able to get one even if you live outside of the United Kingdom, the European Union, and Brazil.
You should also ask to have your payment method deleted and your account temporarily suspended, to protect you from additional unauthorized charges.
Conclusion
If you are eligible for a refund, it shouldn't be too difficult to get the ball rolling, even if it takes a little while to actually receive it. If you have any questions during the process, contact Tidal customer service.
Further questions?
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