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Thrifty Car Rental Customer FAQ

Top Answers & How-to Guides

What is Thrifty Car Rental's Phone Number?

The question we are asked most often is about how to talk to Thrifty Car Rental customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are one-way rentals available at Thrifty Car Rental?

Yes, Thrifty Car Rental does offer one-way rentals, allowing customers the flexibility to pick up a vehicle at one location and return For those interested in a one-way rental, it is advisable to enter the desired pickup and return locations on the Thrifty Car Rental website while initiating the booking process. This will provide accurate information regarding pricing and availability specific to that route. Customers should also review the rental terms and conditions associated with their booking, as this information will typically outline any additional fees and requirements for one-way rentals. For the most current details, visiting the official Thrifty Car Rental website may provide comprehensive information and guidelines regarding one-way rentals and other services....
Ask any question you have about Thrifty Car Rental customer service, get an answer now.

Recent Thrifty Car Rental Customer Questions

How to change pickup time onan existing reservations

To change the pickup time on an existing reservation, you typically need to visit the section designated for managing your bookings on the Thrifty Car Rental website. You will need your reservation details for access. Follow the prompts to modify your pickup time accordingly.
Asked Oct 21, 2025 7:17 AM

How do i pick up a car at San Francisco Airport after hours (12:00 AM or later)

To pick up a car at San Francisco Airport after hours, head to the Thrifty Car Rental location in the airport. Follow the signs for rental cars, and you'll find the after-hours pick-up instructions prominently displayed. Typically, you’ll need to pick up your keys from a secure area. Be sure to have your reservation details and identification handy.
Asked Apr 17, 2025 2:17 AM

I have been waiting for a response on my customer service request. I got a response that they needed my reservation number. I provided that and STILL 2 weeks later, 3 follow ups have had nothing. How do I speak to someone live?!

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please use that link to find the best way to reach someone live at Thrifty Car Rental.
Asked Mar 4, 2025 12:28 AM

Why would I be charged for a DAMAGE WAIVER (CDW/LDW)

You might be charged for a Collision Damage Waiver (CDW) or a Loss Damage Waiver (LDW) to reduce or eliminate your financial liability if the rental car is damaged or stolen during your rental period. It is typically optional but recommended for peace of mind and to avoid potential high costs from damages.
Asked Jul 31, 2024 3:55 PM

Trying to book car online in San Antonio TX but can't find if the rates include unlimited miles?

Most Thrifty Car Rental reservations in San Antonio, TX, typically include unlimited mileage. However, it is best to check the specific booking details or terms and conditions for your rental as policies may vary depending on the type of vehicle and rental period.
Asked Jul 21, 2024 5:18 PM

Help me with my Thrifty Car Rental customer service issue

Rental Requirements

What is the minimum age to rent a car?

The minimum age to rent a car from Thrifty Car Rental generally varies depending on the country or region, as well as specific rental In some locations, Thrifty may have different policies where the minimum age could be higher or lower, so it is essential for prospective renters to verify the details specific to their chosen rental location. Additionally, renters will usually need to have held a valid driver’s license for a minimum period, typically one year. For the most accurate and updated information on minimum age requirements and any associated fees, it is advisable to consult the current web page for Thrifty Car Rental, where the latest policies will be outlined based on the specific rental location....

What documents do I need to rent a car?

When renting a car from Thrifty Car Rental, there are several important documents and items that a customer will typically need to In addition to the driver's license, a credit card in the name of the primary renter is generally required for the rental. This credit card will be used for the payment of rental fees, as well as for any potential security deposit that Thrifty may request. It is advisable for customers to check that the credit card has sufficient funds available to cover these expenses. Customers may also benefit from having a second form of identification on hand, such as a passport, utility bill, or another government-issued ID. This extra identification serves to verify the identity of the renter and might be requested depending on the location or specific rental terms. For those wishing to rent a car under a corporate or business account, additional documentation such as a company credit card or account number may be necessary. To find the most accurate and updated information regarding required documents for renting from Thrifty, it is recommended to check the relevant section on the Thrifty website or contact their local rental office directly....

Can I rent a car with a debit card?

Thrifty Car Rental has specific policies regarding debit card usage for renting vehicles. Generally, customers can rent a car using It is important to note that Thrifty may place a hold on the debit card for the estimated total of the rental, including any additional charges that might arise during the rental period. This hold can temporarily reduce the available balance on the card, so customers should ensure they have enough funds. Additionally, some locations may have their own specific requirements regarding debit card usage, which may vary by region. Therefore, it is advisable for renters to review the specific terms and conditions on Thrifty's official website or at the time of booking. For the most accurate and detailed information, renters can look at Thrifty's current web page or contact their customer service directly. It is always a good idea to be aware of the rental policies to ensure a smooth rental experience....

Can I rent a car if I have a international driver's license?

Yes, a rental car can typically be obtained with an international driver's license, as most car rental companies recognize it. An international It is important to note that the terms and requirements for renting a vehicle may vary by location, so checking the specific policies at the rental office you plan to use is beneficial. Additionally, you may be required to meet other age and identification criteria when renting. It is advisable to verify the accepted forms of identification and any associated fees prior to your rental date. For the most accurate and updated information regarding any necessary documentation and rental requirements, it is best to consult the current details available on Thrifty's official website....

What is the policy for adding an additional driver?

Thrifty Car Rental has specific policies regarding the addition of extra drivers to a rental agreement, which can vary by location. Some locations may offer free additional driver options, especially for certain memberships or corporate rentals, so it is a good idea to check the terms applicable to your specific booking. Additionally, please keep in mind that all drivers are required to meet the same age and identification criteria as the primary renter. For the most accurate and up-to-date information, it is always advisable to consult the Thrifty website or the terms provided during the rental process, as policies may differ based on location and time of rental....

Rental Policies

Is there a mileage limit on rental cars?

Many rental car companies, including Thrifty Car Rental, typically offer a mileage policy that consists of both limit options and unlimited In cases where a mileage limit is imposed, exceeding that limit can result in additional charges, which can vary widely based on the rental location and the specific terms of the rental agreement. Therefore, it is advisable for customers to review the rental conditions carefully before finalizing their reservation. For the most accurate and up-to-date information regarding mileage policies or any specific limits, it is recommended to check the current Thrifty Car Rental website or consult the rental agreement directly. This will ensure a clear understanding of the terms that apply to your rental experience....

Can I modify or cancel my reservation?

Thrifty Car Rental typically allows customers to modify or cancel their reservations, though the specific policies may depend on the If a customer needs to cancel a reservation, this is usually straightforward, but it is advisable to do so as soon as possible to avoid any potential charges. For the most accurate and detailed information regarding modifications and cancellations, interested individuals are encouraged to visit Thrifty Car Rental's official website. They will find the latest details about their policies and procedures related to reservations....

What is the fuel policy for rental cars?

Thrifty Car Rental typically offers a few standard fuel policies for customers when renting a vehicle. The most common policy involves Thrifty may also provide an option for customers who prefer not to refill the tank before returning the vehicle. This is known as the pre-purchase fuel option. Under this policy, customers pay for a full tank of gas at an up-front price when they pick up the car. The benefit of this option is that renters can return the car without worrying about refueling. However, if the rental car is returned with more fuel than what was paid for, no refunds are provided. It is important for customers to choose the option that best fits their travel needs and to confirm specific fuel policy details on the Thrifty website or during the rental agreement process. This way, renters remain well-informed and can avoid any unexpected charges upon returning the vehicle....

Are there any additional fees or charges?

Thrifty Car Rental generally has a clear pricing structure, but customers may encounter additional fees or charges depending on various Another potential area for additional fees is associated with fuel policies. If a customer returns the vehicle with less fuel than when it was picked up, they may be charged for refueling, often at rates that exceed local fuel prices. Late return fees are also applicable if the vehicle is not returned at the agreed-upon time, so it is important to adhere to the scheduled return time to avoid these extra costs. Thrifty may also impose fees related to surcharges or taxes that vary by location and applicable regulations. Customers are encouraged to read the rental agreement carefully and inquire about specific policies related to their reservation. For the most accurate and up-to-date information regarding additional fees and charges, it is advisable for customers to consult the current web page or the terms and conditions associated with their reservation....

Do you offer insurance coverage while renting a car?

When renting a car from Thrifty Car Rental, customers do have the option to purchase various types of insurance coverage to help protect Furthermore, it is essential for customers to carefully examine their existing personal insurance policy or credit card benefits, as these may already provide coverage for car rentals, potentially avoiding the need for extra insurance through Thrifty. Each location might have specific offerings and details, so it is advisable to check the terms and conditions when making a reservation. Customers can generally find information regarding the available insurance options directly on Thrifty’s website or by exploring their rentals page. Understanding these choices can greatly help customers make informed decisions when planning their rental experience....

Child and Safety Options

Do you offer car seats or booster seats for children?

Thrifty Car Rental does provide car seats and booster seats for children as part of their rental offerings. When renting a vehicle, These seats are designed to meet safety standards and give peace of mind to parents traveling with young children. Customers should know that there may be an additional fee for renting a car seat or booster seat, so reviewing the rental terms closely will be beneficial. For up-to-date information regarding availability, types of seats offered, and current fees, one should check the Thrifty Car Rental website. There, it is also possible to find a contact number for any further inquiries related to specific locations or additional child safety options....

How can I report an accident involving a rental car?

Reporting an accident involving a rental car is an important process to ensure that all necessary parties are informed and that proper Once you have addressed any safety concerns, you should contact Thrifty Car Rental to report the accident. This usually involves providing details about the incident, such as the time, location, and any other vehicles involved. If you have access to a copy of the police report, it is beneficial to provide that information as well. Thrifty may also require you to provide a description of any damage to the vehicle. It is advisable to document the accident scene with photographs if possible. You can usually find the specific procedures for reporting an accident on Thrifty’s official website, where they outline the steps and provide necessary contact details....

Promotions and Discounts

Do you offer any discounts or promotional codes?

Thrifty Car Rental often provides various discounts and promotional codes that can be accessed through their official website. These...

Are one-way rentals available at Thrifty Car Rental?

Yes, Thrifty Car Rental does offer one-way rentals, allowing customers the flexibility to pick up a vehicle at one location and return For those interested in a one-way rental, it is advisable to enter the desired pickup and return locations on the Thrifty Car Rental website while initiating the booking process. This will provide accurate information regarding pricing and availability specific to that route. Customers should also review the rental terms and conditions associated with their booking, as this information will typically outline any additional fees and requirements for one-way rentals. For the most current details, visiting the official Thrifty Car Rental website may provide comprehensive information and guidelines regarding one-way rentals and other services....
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