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ThompsonCigar.com Customer FAQ

Top Answers & How-to Guides

What is ThompsonCigar.com's Phone Number?

The question we are asked most often is about how to talk to ThompsonCigar.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

Creating an account on ThompsonCigar.com is a straightforward process. First, visit the website and look for the "Sign In" or "My Account" Click on that link, and you will be prompted to enter some basic information, such as your name, email address, and a password. It is essential to choose a strong password to protect your account. After filling in the required information, you may need to agree to the terms and conditions, and then you can submit the form to finalize account creation. Once your account is created, you should receive a confirmation email. You may want to check your spam folder if you do not see it in your inbox. For more specific details or assistance, scanning the website might provide helpful guidance on account creation....

Are there membership benefits available at Thompson Cigar?

Thompson Cigar offers a loyalty program known as the Thompson Cigar Club. This program is designed to reward customers for their continued...
Ask any question you have about ThompsonCigar.com customer service, get an answer now.

Account Management

How do I create an account?

Creating an account on ThompsonCigar.com is a straightforward process. First, visit the website and look for the "Sign In" or "My Account" Click on that link, and you will be prompted to enter some basic information, such as your name, email address, and a password. It is essential to choose a strong password to protect your account. After filling in the required information, you may need to agree to the terms and conditions, and then you can submit the form to finalize account creation. Once your account is created, you should receive a confirmation email. You may want to check your spam folder if you do not see it in your inbox. For more specific details or assistance, scanning the website might provide helpful guidance on account creation....

Are there membership benefits available at Thompson Cigar?

Thompson Cigar offers a loyalty program known as the Thompson Cigar Club. This program is designed to reward customers for their continued...

Can I schedule recurring orders on ThompsonCigar.com?

ThompsonCigar.com does not currently feature a built-in option for scheduling recurring orders. Customers typically need to place orders...

Order Tracking and Changes

How can I track my order?

To track an order from ThompsonCigar.com, customers can typically visit the website and log into their account. Once logged in, there...

What are your shipping methods and delivery times?

ThompsonCigar.com offers a variety of shipping methods to ensure customers receive their orders efficiently. Typically, the shipping...

Can I cancel or change my order after it has been placed?

When an order is placed at ThompsonCigar.com, there is generally a limited window during which customers can make changes or cancel...

Payments and Promotions

How do I apply a promo code to my order?

Applying a promo code to an order on ThompsonCigar.com is a straightforward process. When you have selected the items you wish to purchase Simply enter your promo code in that box exactly as it appears, then click on the button to apply it. Ensure that the promo code is still valid and meets any terms and conditions, such as minimum purchase amounts or specific product exclusions. Once the code has been applied, you should see the discount reflected in your order total before you complete the payment process. It is always a good idea to double check that the discount has been applied correctly before finalizing the order. For any further assistance or specific inquiries related to promo codes, the current web page may have additional contact information or support options available....

What payment methods do you accept?

ThompsonCigar.com offers a variety of payment methods to accommodate different customer preferences. Typically, major credit cards...

Shipping and Delivery

What is your return policy?

ThompsonCigar.com has a straightforward return policy that allows customers to return products within a specific timeframe for a refund For the most accurate and current details regarding their return policy, customers can visit the website where there should be a dedicated section that outlines all the necessary information. This section will provide guidance on how to return an item, the conditions for returns, and any time limits that apply....

Do you offer international shipping?

ThompsonCigar.com primarily focuses on shipping within the United States. While they may offer limited shipping options to certain...

Cigar Authenticity and Care

Are your cigars guaranteed to be authentic?

ThompsonCigar.com takes authenticity very seriously and strives to provide only genuine products to its customers. Each cigar sold...

How should I store my cigars from Thompson Cigar?

Proper storage is essential for maintaining the quality of cigars purchased from Thompson Cigar. The ideal environment for storing If a humidor is not available, you can use an airtight container with a humidity control solution, such as a humidification device or Boveda packs, to maintain moisture levels. It is important to keep cigars away from direct sunlight and sources of heat, as these can dry out the cigars or alter their flavors. For shorter-term storage, cigars can be kept in their original packaging, provided it is kept in a cool, dark place. Regularly checking the humidity levels ensures that your cigars remain fresh and flavorful over time. For more specific tips about storage or products, it is advisable to look at the relevant section on the Thompson Cigar website....

Gift and Age Information

Do you offer gift cards?

ThompsonCigar.com does not specifically mention offering gift cards on their website as of the latest information available. They do...

What is the minimum age to purchase cigars from Thompson Cigar?

To purchase cigars from Thompson Cigar, customers must be at least 21 years of age, in accordance with federal and state regulations...

Help me with my ThompsonCigar.com customer service issue

Ask any question you have about ThompsonCigar.com customer service. We will do our best to get you answers right away.
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