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The Great Courses Customer FAQ

Top Answers & How-to Guides

What is The Great Courses's Phone Number?

The question we are asked most often is about how to talk to The Great Courses customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I share my account with family members?

The Great Courses policies generally do not allow sharing accounts among multiple users. Each account is intended for an individual...

What happens if a course is discontinued?

When a course offered by The Great Courses is discontinued, several implications may arise for both current and prospective learners. For those interested in similar topics, The Great Courses may offer alternative courses that cover related material or themes. It may be beneficial to explore the current course catalog on their website to find substitutes or updated versions of courses that are no longer available. In any case, details regarding discontinued courses, including access protocols and alternative offerings, are usually found on the company's website. Visiting the site can provide the latest information on this topic....
Ask any question you have about The Great Courses customer service, get an answer now.

Subscription Information

Are there subscription options available?

The Great Courses offers various options to access its vast library of content, including both individual course purchases and subscription In addition to The Great Courses Plus, individuals can still purchase individual courses on a one-time basis if they prefer not to subscribe. This allows for flexibility in how one can engage with the content based on personal preferences and learning styles. For the most current details regarding subscription options, pricing, and available courses, it is advisable to visit the official website of The Great Courses. This will provide comprehensive information to help users choose the best option for their learning journey....

Can I access courses if I cancel my subscription?

If a subscriber chooses to cancel their subscription to The Great Courses, they will typically lose access to the courses that were...

Are there trial periods available for new users?

The Great Courses typically does not offer a formal trial period for new users. However, they often provide options for customers to...

Course Access

Is there a mobile app for accessing courses?

The Great Courses does not have a dedicated mobile application for accessing its courses. However, customers can access their content...

Can I share my account with family members?

The Great Courses policies generally do not allow sharing accounts among multiple users. Each account is intended for an individual...

Can courses be downloaded for offline viewing?

The Great Courses offers a variety of options for accessing its content, including streaming services and purchasing digital downloads....

Course Quality and Content

Are there any prerequisites for certain courses?

The Great Courses aims to make learning accessible to a broad audience, which means that most of their courses do not have formal prerequisites. It is always a good idea to review the course descriptions and outlines available on thegreatcourses.com. This can provide insights regarding the intended audience and any suggested knowledge or skills that might enhance the learning experience. Additionally, individuals may find it helpful to explore beginner courses before tackling more advanced topics for a smoother learning journey....

How do you ensure the quality of your instructors?

The Great Courses places a significant emphasis on the quality of its instructors, recognizing that the effectiveness of their courses In addition to academic qualifications, The Great Courses seeks out educators with a proven track record in teaching and presenting. Many of the instructors have experience as professors at esteemed universities or have gained recognition for their contributions to education and scholarship in their specific disciplines. This commitment to academic excellence helps ensure that the content delivered is not only accurate but also insightful and engaging. Furthermore, The Great Courses employs a thorough evaluation process during the audition phase for prospective instructors. This includes assessment of their teaching style, clarity of presentation, and ability to connect with an audience. Feedback from test audiences is also considered, allowing for a collaborative approach to improving delivery and engagement. Once courses are produced, ongoing feedback from learners plays a vital role in maintaining high standards. Customer reviews and ratings are taken seriously, and the feedback helps facilitate continuous improvement and sometimes even influences future course developments. For more specific information regarding instructor quality or course offerings, it is advisable to check The Great Courses' official website....

Are there tests or quizzes in the courses?

The Great Courses typically focuses on delivering high-quality educational content primarily through lectures, and they do not generally...

How often do new courses get released?

The Great Courses typically releases new courses several times throughout the year, although the exact number and frequency can vary....

How can I suggest a new course topic?

The Great Courses welcomes input from its audience regarding potential new course topics, as customer suggestions are valuable in expanding...

What happens if a course is discontinued?

When a course offered by The Great Courses is discontinued, several implications may arise for both current and prospective learners. For those interested in similar topics, The Great Courses may offer alternative courses that cover related material or themes. It may be beneficial to explore the current course catalog on their website to find substitutes or updated versions of courses that are no longer available. In any case, details regarding discontinued courses, including access protocols and alternative offerings, are usually found on the company's website. Visiting the site can provide the latest information on this topic....

Payment and Discounts

What technical requirements are needed to access the courses?

To access The Great Courses, users need to meet certain technical requirements that ensure a smooth and enjoyable learning experience. Users can access courses on various devices, including desktop computers, laptops, tablets, and smartphones. For desktop or laptop access, the latest versions of web browsers such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge are preferable to ensure compatibility. It is also advisable to keep the device's operating system up to date for the best performance. For mobile users, The Great Courses offers a dedicated app that is available for both iOS and Android devices. Downloading this app can enhance the learning experience, allowing for offline access to courses after they have been downloaded. In addition, users may need to enable Javascript and cookies in their browser settings to access all features of the website. For any additional information regarding technical specifications or compatibility, users are encouraged to visit the current web page of The Great Courses for detailed guidelines....

What are the payment options for courses?

The Great Courses offers various payment options to accommodate a wide range of customers. Typically, purchases can be made using major For those who prefer to divide the cost of a course into smaller, more manageable payments, The Great Courses often provides payment plan options that allow customers to pay over time. This can be especially beneficial for higher-priced courses or series. Moreover, The Great Courses occasionally offers promotional discounts and coupons, which can be applied at checkout, allowing customers to save on their purchases. It is important for potential buyers to check the specific course page for the most accurate and up-to-date information on payment options, including any applicable promotions or payment plan availability. For more detailed information, visiting the current web page is recommended....

Do you provide certificates of completion for courses?

The Great Courses does not provide certificates of completion for the courses offered. These courses are designed to be educational...

Are there discounts for students or educators?

The Great Courses often provides a variety of discounts and promotional offers, but specifics about discounts for students or educators For students or educators looking for individual access, checking the official website is advisable as it may periodically feature offers related to these groups. Some courses might also be part of packages that are particularly attractive for those engaged in education. It is worth visiting the current web page to see the latest information on discounts available. If you are interested in knowing about specific programs or offers, the website would be the best place to find accurate and up-to-date information....

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