What discounts or financial support options are available for customers?

Thames Water offers several discounts and financial support options to assist customers who may be facing difficulties in managing their water bills. One of the primary options is the WaterSure scheme, which provides assistance to those on a low income or receiving specific benefits, such as Income Support or Universal Credit. Customers who are registered with this scheme can receive a capped bill, which means their charges will not exceed the average amount paid for water in the region. Additionally, Thames Water has a Customer Assistance Programme, which aims to provide further support to individuals who are struggling financially. This includes options such as flexible payment plans that allow customers to pay their bills in a manner that better aligns with their financial situation. For individuals who might be facing temporary financial hardship, there are also options for receive additional advice and support tailored to their situation. It is recommended that customers explore the potential for qualifying for these programs, as well as gathering any necessary documentation, to ensure they can benefit from the available resources. For more information on the specific requirements and how to apply for these programs, as well as any other assistance Thames Water may provide, it is advisable for customers to check the relevant sections on their official website. Here, they can find updated details and guidance on all available financial support options.