Thai Airways Customer FAQ

Canceling a flight can be a hassle, but it's essential to do it as soon as possible to avoid penalties. Make sure to read the refund...

Yes, Thai Airways generally allows passengers to change their flight date or time, but the specific policies and procedures may vary It is important for travelers to review their original booking details to understand the terms and conditions related to changes. Passengers may find additional useful information regarding change policies in the "Manage My Booking" section on the official Thai Airways website. Checking the official website could provide the latest updates on policies and fees, ensuring a smooth experience while making any necessary modifications to travel plans....

Thai Airways typically has a refund policy that varies based on the type of ticket purchased and the fare conditions associated with For non-refundable tickets, which are often offered at a lower price, refunds are generally not permitted. However, passengers may still have the option to change their travel dates for a fee or may be entitled to a credit for future travel, depending on individual circumstances. In cases where a flight is canceled or significantly delayed by Thai Airways, passengers may be eligible for a refund or rerouting options, which are in accordance with applicable laws and regulations. Travelers are encouraged to review the terms and conditions of their specific ticket on the Thai Airways website, where they can find detailed information regarding refunds, changes, and any applicable fees. To see the most accurate and up-to-date information, it is advisable to visit the official Thai Airways website directly, as policies may change over time and can vary by region or situation....

Thai Airways accepts a variety of payment methods for bookings to provide flexibility to its customers. Typically, credit and debit In many cases, customers may have the option to use mobile payment apps or digital wallets, enhancing convenience for those who prefer technology-based transactions. It is also possible to pay in local currency or foreign currency, depending on the point of sale and booking system being used. For the most accurate and up-to-date information regarding payment methods, customers are encouraged to check Thai Airways' official website. There, they can find specific details pertaining to their region and ensure that they choose the most suitable payment option for their travel needs....

Thai Airways has specific baggage allowances that can vary depending on the class of service and the route. For international flights, In addition to checked baggage, passengers are generally permitted to bring one piece of carry-on luggage on board, with a weight limit of up to 7 kilograms. It is important to note that the dimensions of the carry-on item should usually not exceed 56 cm x 36 cm x 23 cm. As baggage policies can change and may differ for specific routes or promotions, it is always a good idea to check the official Thai Airways website for the most current information regarding baggage allowances before traveling....

Thai Airways has a detailed policy regarding traveling with pets, ensuring the safety and comfort of both passengers and animals. Generally, For pets traveling in the cabin, they must fit within a pet carrier that meets specific size restrictions, typically around thirty-two centimeters in height and twenty-three centimeters wide, while also allowing for adequate ventilation. The combined weight of the pet and carrier cannot exceed a certain limit, generally around seven kilograms. It is essential for passengers to book the travel for their pets in advance, as there are usually limits on the number of animals allowed in the cabin per flight. For larger pets that cannot travel in the cabin, Thai Airways offers services for transporting them as checked baggage. In such cases, pets must be placed in an appropriate and sturdy kennel that complies with the airline's regulations. This service also requires prior arrangement and is subject to availability. Passengers are strongly encouraged to review the specific guidelines and requirements outlined on the official Thai Airways website, as they may change over time. This site is a valuable resource for the most current information regarding pet travel policies, fees, and documentation needed for international travel with pets....

The check-in process for Thai Airways is designed to be user-friendly and efficient, allowing passengers to easily prepare for their The online check-in typically opens 24 hours before the flight departure and remains available until one hour prior to departure for international flights and 45 minutes for domestic flights. Passengers can visit the Thai Airways website or use the dedicated mobile app to complete their check-in. During this process, travelers can select or change their seats and, if applicable, pay for any additional services. Once the online check-in is completed, they will receive a boarding pass, which can either be printed or saved on their mobile device. For those who prefer to check in at the airport, Thai Airways provides dedicated check-in counters. Passengers should arrive at the airport well in advance of their flight to allow sufficient time for check-in and security procedures. It is advisable to arrive at least two to three hours before international flights. It is also beneficial to check the Thai Airways website for the latest information on check-in times and related details....

Yes, passengers can select their seats in advance on Thai Airways flights. The airline typically allows seat selection during the booking...

Thai Airways is known for providing a delightful onboard dining experience, reflecting the rich culture of Thailand. The airline typically In Economy Class, the airline also strives to deliver satisfying meal choices, with a focus on both taste and nutrition. Passengers may find Thai dishes as well as international options available to cater to diverse preferences. For those with specific dietary requirements, Thai Airways makes an effort to accommodate such needs by offering special meal options. Passengers can request vegetarian, halal, gluten-free, and various other meal types, provided they inform the airline in advance, typically at the time of booking or through their reservation system. It is advisable for travelers to check the current offerings and policies on the airline's official website, as these can change based on operational considerations and route specifics. This ensures that passengers have the most accurate information regarding the meal options available for their journey....

Yes, Thai Airways does provide in-flight Wi-Fi on selected flights. This service allows passengers to stay connected while traveling,...

Yes, travelers can earn frequent flyer miles with Thai Airways through its Royal Orchid Plus program. This program allows members to Joining the Royal Orchid Plus program is free and offers numerous benefits, including the ability to redeem miles for award tickets, upgrades, and special privileges. It is advisable for frequent flyers to register for the program to take full advantage of the earning potential during their travels. For more details about earning and redeeming miles, as well as the latest information on the program, it is advisable to visit the official Thai Airways website. There, travelers can find additional information on how to maximize their frequent flyer experience....

Thai Airways is committed to providing a comfortable and accessible experience for passengers with disabilities. They offer a range Upon check-in, passengers with disabilities may receive priority assistance, including help with boarding and deplaning. Thai Airways also provides wheelchair services to ensure ease of movement within the airport. Additionally, the airline can accommodate requests for seating arrangements that offer more space or easier access. For visually impaired passengers, Thai Airways can provide assistance through trained staff or tools that may aid navigation within the airport and on the aircraft. The cabin crew is generally trained to assist passengers with various needs, ensuring that comfort and safety are prioritized during the flight. Passengers are encouraged to check the official Thai Airways website for specific details regarding the services offered and any updates or changes to policies. This will provide the most accurate and up-to-date information on how the airline is dedicated to accommodating passengers with disabilities....