What is the process for upgrading my mobile plan?

Asked 5 months ago
Upgrading a mobile plan with Telstra is a relatively straightforward process. First, it is advisable to visit the official Telstra website where you can explore the various mobile plans currently offered. The website provides detailed information about each plan, including data allowances, call inclusions, and pricing. Once you have identified a plan that meets your needs, you typically have a few options to proceed with the upgrade. Customers can either log in to their Telstra account through the website or the Telstra app. In your account, there should be an option to manage your mobile service, where you can select the upgrade you wish to make. Alternatively, if you prefer to handle this in person, you can visit a Telstra retail store. In-store staff can assist you with the plan upgrade process and answer any questions you may have regarding the features of the new plan. It is important to review the terms and conditions associated with upgrading a plan, which may include a new contract period or changes to billing. Depending on the selected plan, there might be eligibility requirements, especially if you are currently under a plan contract. For specific details on your current service and available upgrade options, visiting the relevant page on the Telstra website is highly recommended.
Christian Allen is the editor / author responsible for this content.
Answered Jul 4, 2025

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