What is Telstra's fair use policy?
Telstra's fair use policy is designed to ensure that all customers have access to a reliable and consistent service. This policy applies to various services, including mobile, internet, and telephony. Generally, the fair use policy stipulates that customers should use services in a way that is reasonable and does not adversely affect the experience of other customers.
For example, Telstra monitors excessive data usage, which could result in reduced speeds or additional limitations if a customer's usage significantly exceeds average patterns among users. The primary aim of this policy is to prevent situations where a small number of users consume an unfair share of available resources, thereby degrading the service quality for everyone else.
In addition to individual service agreements, Telstra provides more detailed information about the fair use policy on its official website. Customers are encouraged to familiarize themselves with these guidelines to ensure compliance and to gain a better understanding of what is considered acceptable usage. Overall, this policy helps maintain a balanced and equitable network for all customers.

Answered Jul 4, 2025
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to contact Telstra?
If you need to talk to Telstra customer service, now that you have the answers
that you needed, click the button below.
Contact Telstra