Recent Telkom Customer Questions
How do I call Telkom customer service from over seas
To call Telkom customer service from overseas, you can use the international dialing format. Dial your country's exit code, followed by South Africa's country code (+27), and then the local number omitting the leading zero. For the most up-to-date contact information, including specific customer service numbers, please refer to the link on this page.
Asked Jul 25, 2025 4:32 PM
How do I cancel my telkom contract from overseas?
To cancel your Telkom contract from overseas, you will need to follow the specific cancellation process outlined by Telkom. This typically involves reaching out to their customer service through the available channels from abroad. For the most up-to-date contact information, please refer to the link on this page.
Asked Jul 18, 2025 7:42 AM
MY ACCOUNT HAS BEEN SUSPENDED HOW DO I RECONNECT
To reconnect your suspended account, you'll need to follow the account reinstatement process as outlined by Telkom. Typically, this may involve paying any outstanding balances or resolving any issues related to your account. Always check your account status and follow the specific instructions provided by Telkom to restore your services.
Asked May 7, 2025 1:25 PM
how do i blacklist my device as its stolen
To blacklist your device as stolen, you need to report it to Telkom's customer service. They will assist you in blacklisting the device to prevent unauthorized use. There is a link to the most up-to-date contact information right here on this page.
Asked Mar 27, 2025 11:38 AM
HOW DO i CANCEL MY CONTRACT FROM OVERSEAS
To cancel your contract from overseas, you need to follow the specific cancellation procedures provided in your contract. Typically, this involves submitting a cancellation request through the designated channels. There may be specific forms or documentation required to complete the process. For the latest instructions, refer to the details on this page related to contract cancellations.
Asked Mar 5, 2025 5:17 AM
Help me with my Telkom customer service issue
Billing and Usage
What is the procedure for disputing a Telkom charge?
Disputing a charge from Telkom involves a few straightforward steps. First, it is essential to gather all relevant documents, such
Once the information is prepared, the customer should formally raise the dispute. This often requires submitting a written request, which can typically be done through Telkom's designated communication channels. The customer should include the account number, a detailed explanation of the disputed charge, and any supporting documents to substantiate the claim.
After the dispute has been submitted, it is important to monitor the situation. Telkom usually has a specific timeframe within which they respond to disputes. Customers can also check the status of their dispute through Telkom's customer service platforms or online portals. Maintaining records of all interactions regarding the dispute will help ensure a smoother resolution process. For specific details about the dispute process, customers may want to refer to the official Telkom website for accurate contact information and further assistance....
How do I change my Telkom billing method?
To change your billing method with Telkom, one would typically need to access their account settings through the Telkom online portal
Another way to change the billing method could be to consult the billing section on the Telkom website for specific instructions that might be relevant to their current services. It is also important to consider any potential changes in terms of payment schedules or conditions associated with the new billing method chosen.
For the most accurate and up-to-date information, individuals are encouraged to explore the Telkom website directly for details regarding billing methods and related procedures....
How can I check the usage of my Telkom data plan?
To check the usage of a Telkom data plan, one effective method is to log into your Telkom online account. Users can navigate to the
In addition, Telkom sometimes provides USSD codes that customers can dial from their mobile devices to instantly receive updates on data usage. These codes can be a convenient option for those who prefer not to use an application or the online portal.
For the most accurate and current methods to monitor data usage, visiting Telkom's official website is advisable, as they regularly update their services and offerings....
What is the procedure for disputing a Telkom charge?
Disputing a charge from Telkom involves a few straightforward steps. First, it is essential to gather all relevant documents, such
Once the information is prepared, the customer should formally raise the dispute. This often requires submitting a written request, which can typically be done through Telkom's designated communication channels. The customer should include the account number, a detailed explanation of the disputed charge, and any supporting documents to substantiate the claim.
After the dispute has been submitted, it is important to monitor the situation. Telkom usually has a specific timeframe within which they respond to disputes. Customers can also check the status of their dispute through Telkom's customer service platforms or online portals. Maintaining records of all interactions regarding the dispute will help ensure a smoother resolution process. For specific details about the dispute process, customers may want to refer to the official Telkom website for accurate contact information and further assistance....
How do I change my Telkom billing method?
To change your billing method with Telkom, one would typically need to access their account settings through the Telkom online portal
Another way to change the billing method could be to consult the billing section on the Telkom website for specific instructions that might be relevant to their current services. It is also important to consider any potential changes in terms of payment schedules or conditions associated with the new billing method chosen.
For the most accurate and up-to-date information, individuals are encouraged to explore the Telkom website directly for details regarding billing methods and related procedures....
How can I check the usage of my Telkom data plan?
To check the usage of a Telkom data plan, one effective method is to log into your Telkom online account. Users can navigate to the
In addition, Telkom sometimes provides USSD codes that customers can dial from their mobile devices to instantly receive updates on data usage. These codes can be a convenient option for those who prefer not to use an application or the online portal.
For the most accurate and current methods to monitor data usage, visiting Telkom's official website is advisable, as they regularly update their services and offerings....
Service Plans
What are the available internet plans offered by Telkom?
Telkom offers a range of internet plans to cater to different needs and preferences, providing customers with various options depending
For fixed-line broadband, Telkom typically provides ADSL and fiber plans. ADSL plans generally come with multiple speed options, allowing customers to choose a bandwidth that suits their online activities, whether for basic browsing or high-demand tasks like streaming and gaming. Fiber plans tend to offer faster speeds and more reliable connections, suitable for households with multiple users or for those needing high-speed internet for professional purposes.
On the mobile side, Telkom usually offers a variety of prepaid and postpaid data bundles. These bundles can be used for smartphones, tablets, or mobile broadband devices. The data allowances vary widely, accommodating light users who require only occasional access as well as heavy users who need substantial data for streaming and downloading.
For detailed and up-to-date information about the specific plans, pricing, and any current promotions or offerings, it is advisable to visit Telkom's official website, where they provide comprehensive details regarding their services....
Are there family or shared plans available with Telkom?
Yes, Telkom offers a variety of family and shared plan options that provide convenience and flexibility for customers who want to manage
Additionally, these plans may offer benefits like reduced rates for additional lines, special promotions, or discounts. This way, members of the family can stay connected without incurring high individual costs. The specific details and offerings can change over time, so it is advisable for potential customers to check the latest information on Telkom's official website. This will ensure that they get the most accurate and up-to-date plan options available....
Are there family or shared plans available with Telkom?
Yes, Telkom offers a variety of family and shared plan options that provide convenience and flexibility for customers who want to manage
Additionally, these plans may offer benefits like reduced rates for additional lines, special promotions, or discounts. This way, members of the family can stay connected without incurring high individual costs. The specific details and offerings can change over time, so it is advisable for potential customers to check the latest information on Telkom's official website. This will ensure that they get the most accurate and up-to-date plan options available....
Moving and Transfers
Can I transfer my Telkom services to a new address?
Yes, it is possible to transfer Telkom services to a new address. The process typically involves notifying Telkom about the change
It is important to note that the availability of certain services at the new address may depend on the coverage and infrastructure in that area. Telkom will guide customers on how to proceed with the transfer. Customers should be aware that there might be a need for an installation appointment at the new location, depending on the services being transferred.
For the most accurate and current information regarding the transfer process, it is advisable to visit the official Telkom website. There, you may find specific instructions and contact information if further assistance is required....
Are there any loyalty programs for long-term Telkom customers?
Telkom offers various loyalty programs aimed at rewarding long-term customers, thus enhancing their overall experience. These programs
Customers are encouraged to visit the official Telkom website to learn more about current loyalty offerings, eligibility criteria, and how to benefit from these programs. Information about specific promotions or rewards may also be found in customer account portals or through regular communications from Telkom, like emails or account statements. Engaging with these channels can provide valuable insights for customers looking to maximize their loyalty rewards....
Are there any loyalty programs for long-term Telkom customers?
Telkom offers various loyalty programs aimed at rewarding long-term customers, thus enhancing their overall experience. These programs
Customers are encouraged to visit the official Telkom website to learn more about current loyalty offerings, eligibility criteria, and how to benefit from these programs. Information about specific promotions or rewards may also be found in customer account portals or through regular communications from Telkom, like emails or account statements. Engaging with these channels can provide valuable insights for customers looking to maximize their loyalty rewards....
Promotions and Features
What are the available add-on features for Telkom services?
Telkom offers a variety of add-on features for its services to enhance the customer experience and accommodate diverse needs. For broadband
In the realm of mobile services, Telkom often provides add-on features like international roaming, which allows customers to use their mobile numbers in various countries, often with specific packages designed to manage costs. Another common add-on is the option to include additional lines for family members, offering shared data and call packages.
Telkom also offers various entertainment services, including subscriptions to streaming platforms that can be bundled with certain internet or mobile packages.
To find detailed information about the current add-on features available, it is advisable to visit the official Telkom website, where existing and potential customers can explore offerings tailored to their needs....
What should I do if my internet speed is slower than expected?
If a user experiences slower than expected internet speeds with Telkom, there are several steps one might consider taking to identify
Next, one should check the type of connection being used, whether it is a wired connection through an Ethernet cable or a wireless one via Wi-Fi. If using Wi-Fi, it is recommended to consider the distance from the router and any physical obstacles that may interfere with the signal. Connecting directly with an Ethernet cable may help in determining if the issue is related to the Wi-Fi signal.
Additionally, it is wise to ensure that no other devices are consuming significant bandwidth at the same time, as this can affect overall speed. Restarting the router may also help in resolving temporary performance issues.
If the problem persists, users may want to verify if there are any known issues in their area affecting service quality or if they are subscribing to the correct plan that meets their speed expectations. For more detailed assistance and options, individuals may consider visiting Telkom's official website to explore current offerings and potential solutions....
What should I do if my internet speed is slower than expected?
If a user experiences slower than expected internet speeds with Telkom, there are several steps one might consider taking to identify
Next, one should check the type of connection being used, whether it is a wired connection through an Ethernet cable or a wireless one via Wi-Fi. If using Wi-Fi, it is recommended to consider the distance from the router and any physical obstacles that may interfere with the signal. Connecting directly with an Ethernet cable may help in determining if the issue is related to the Wi-Fi signal.
Additionally, it is wise to ensure that no other devices are consuming significant bandwidth at the same time, as this can affect overall speed. Restarting the router may also help in resolving temporary performance issues.
If the problem persists, users may want to verify if there are any known issues in their area affecting service quality or if they are subscribing to the correct plan that meets their speed expectations. For more detailed assistance and options, individuals may consider visiting Telkom's official website to explore current offerings and potential solutions....