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Taxslayer Customer FAQ

Top Answers & How-to Guides

What is Taxslayer's Phone Number?

The question we are asked most often is about how to talk to Taxslayer customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Taxslayer offer professional tax advice?

TaxSlayer primarily offers tax preparation software and tools designed to assist individuals and tax professionals in preparing and...
Ask any question you have about Taxslayer customer service, get an answer now.

Recent Taxslayer Customer Questions

How long does it take to get my refund when approved

Once your tax refund is approved, the time it takes to receive it can vary. Generally, if you opted for direct deposit, you may see your refund within 21 days. If you chose to receive a paper check, it could take longer, potentially several weeks. Factors such as weekend or holiday processing and the IRS's workload may also affect the timeline.
Asked Feb 26, 2025 6:38 PM

I need a copy of my 2023 tax return and I can't remember my login information.

If you've lost your login information to access your 2023 tax return on Taxslayer, don't worry, we can definitely help you out. You can start the password recovery process on Taxslayer's website by clicking on "Forgot Password". You'll then have to provide the email that you used to register with Taxslayer. They will send an email to that address with instructions on how to reset your password, so you can access your account and get a copy of your 2023 tax return. Keep in mind that for security reasons, it is crucial to remember your login information to ensure the protection of your personal data.
Asked Apr 2, 2024 9:13 PM

WHEN CAN I EXPECT MY REFUNDS? CHECKS ARE BEING MAILED TO ME

The timeframe for receiving your refund depends on how the IRS or state taxing authority processes your return. Typically, if there are no issues with your return, the IRS issues most refunds from e-filed tax returns within 21 days. For a state tax refund, the processing times can vary from state to state. However, if you have chosen to receive your refund via mail, it may take several weeks for you to receive your check. Please understand that TaxSlayer has no control over the timing of your refund after the return has been sent to the IRS or the state taxing authority.
Asked Apr 2, 2024 7:19 PM

How do I access power of attorney forms?

To access Power of Attorney forms within TaxSlayer, you'll need to navigate to the section where you input your personal information. There, you'll find a section for Third Party Designee. Entering a Third Party Designee is the equivalent of providing someone Power of Attorney for your tax return purposes. You'll need to provide the person's name, phone number, and a 5-digit Personal Identification Number (PIN) for them to use when discussing your tax matters with the IRS. Remember that by doing this, you are authorizing this person to speak with the IRS about your return.
Asked Mar 24, 2024 9:23 PM

It’s supposed to be free to file federal & state, but you’re trying to charge me $73!

While TaxSlayer does offer free federal and state tax return preparation for simple tax situations, there may be fees for more complex returns or additional features. Charges could stem from filing a state return, choosing a more robust edition for complex returns, or add-on features like professional review. The cost can also be based on the time of filing as prices may increase closer to the tax deadline. We recommend following the prompts carefully to ensure you select the right products for your tax situation to avoid unexpected fees.
Asked Mar 23, 2024 10:35 PM

Help me with my Taxslayer customer service issue

General Tax Questions

What Do I Do If I Have Questions About My Taxes with Taxslayer.com?

It's important to remember that no matter how much you pay someone to file your taxes for you, like TaxSlayer.com, it is still up to...

What forms does Taxslayer support?

TaxSlayer supports a wide variety of tax forms suitable for individual, business, and professional tax preparation. For individual For businesses, TaxSlayer offers support for forms such as Form 1120 for corporations, Form 1065 for partnerships, and various employment tax forms like Form 941. Additionally, TaxSlayer provides the necessary forms for filing state taxes across many states, allowing users to handle both federal and state obligations seamlessly. Many users find it beneficial to visit the TaxSlayer website for the most current and detailed information about the specific forms supported, as this can vary by tax year and product offering. Exploring the website can provide clarity on any updates or changes in their form offerings....

Can I e-file my state taxes through Taxslayer?

Yes, TaxSlayer offers the ability to e-file state taxes for many states, allowing users to file both federal and state tax returns...

Can I amend my tax return on Taxslayer?

Yes, a taxpayer can amend a tax return using Taxslayer software. To do this, the user should select the option to amend their return It is essential to remember that amended returns can take longer to process compared to standard ones, so patience may be required. In addition, users should ensure they are following all relevant guidelines for amending a tax return, as there are specific regulations that govern this process. For detailed steps and guidance on how to amend returns, users are encouraged to refer to the appropriate section on the Taxslayer website or consult the help resources available there....

What if I made a mistake on my tax return filed through Taxslayer?

If a mistake is discovered on a tax return that was filed using TaxSlayer, it is important to address the error promptly to ensure...

Taxslayer Processing and Tracking

How long does it take for a tax return to be processed by Taxslayer?

The processing time for a tax return filed through TaxSlayer can vary depending on several factors. Generally, electronic returns are However, this timeframe can be influenced by various factors, such as the complexity of the tax return, any errors that may need to be corrected, or additional documentation that may be required. Clients using TaxSlayer can track the status of their tax return through the IRS website by using the 'Where's My Refund' tool, which provides real-time updates on return processing. For the most current information, it is advisable to consult the TaxSlayer website directly, where you may find more resources and insights regarding processing times....

Can I track the status of my tax refund on Taxslayer?

Taxslayer does not provide a direct platform for tracking the status of tax refunds. However, users can track their refund status directly It is important to note that it typically takes the IRS around twenty-one days to process tax returns and issue refunds, especially for e-filed returns. For those who filed a paper return, it may take longer. If you have any additional questions or concerns regarding Taxslayer, it might be worthwhile to visit the official Taxslayer website, where you can find more information and resources related to their services....

Security and Support

Does Taxslayer offer any guarantees for their tax preparation?

Taxslayer provides several assurances regarding its tax preparation services. One of the key guarantees is the accuracy of calculations...

How secure is the personal information I provide on Taxslayer.com?

Taxslayer takes the security of personal information very seriously. The platform employs advanced encryption methods to protect sensitive In addition to encryption, Taxslayer utilizes other security measures, such as multi-factor authentication, which adds an extra layer of protection to user accounts. This means that even if someone were to obtain a user's password, they would still require an additional verification method to access the account. Moreover, Taxslayer is compliant with industry standards and regulations related to data security, including the Federal Information Security Management Act. Regular security audits and assessments are conducted to identify vulnerabilities and implement improvements as necessary. For users who wish to gain more insight into their specific security practices or have concerns about privacy, it is beneficial to refer to the most current information available on the Taxslayer website. There, users may also find details about how their information is handled and secured....

Does Taxslayer offer professional tax advice?

TaxSlayer primarily offers tax preparation software and tools designed to assist individuals and tax professionals in preparing and...

Fees and Payment Methods

What payment methods are accepted by Taxslayer?

Taxslayer offers a range of payment methods to cater to the needs of its users. Typically, individuals can pay for their services using...

Are there any additional fees for using Taxslayer?

TaxSlayer does have some potential fees that users should be aware of, but these can vary depending on the specific product or service...
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