What is TAP Portugal's policy on flight delays and cancellations?

TAP Portugal has specific policies concerning flight delays and cancellations in line with European Union regulations. In the event of a flight delay, the airline's obligations depend on the length of the delay and the distance of the flight. If a flight is delayed significantly, typically two hours or more for short-haul flights, three hours or more for medium-haul flights, and four hours or more for long-haul flights, passengers may be entitled to assistance and possibly compensation. This can include meal vouchers, refreshments, and accommodation if necessary. In instances of flight cancellations, TAP Portugal notifies passengers as soon as possible. Passengers have the option to choose between a full refund for their ticket or rebooking onto an alternative flight to their intended destination, subject to availability. Compensation may also be available if the cancellation is within the airline's control, and the notification occurs less than fourteen days before the scheduled departure. Passengers are encouraged to familiarize themselves with their rights under Regulation EC 261/2004, which governs air passenger rights in the European Union. TAP Portugal aims to provide support and assistance to affected passengers, including guidance on how to claim compensation when applicable. For the latest information on specific policies, updates, and procedures, it is advisable to check TAP Portugal's official website. This resource can provide comprehensive details related to flight disruptions, compensation eligibility, and general customer service information.