What do I do if I encounter a transaction that I don't recognize on my Synchrony Bank account?

If a customer encounters a transaction on their Synchrony Bank account that they do not recognize, it is important to address the issue promptly. The first step is to carefully review the transaction details, including the date, amount, and description, as this may help clarify the charge. Sometimes, unfamiliar transactions can be attributed to merchants that may have different names than expected or charges related to subscriptions or automatic payments the account holder may have forgotten about. If, after reviewing the details, the transaction still appears to be unauthorized or fraudulent, it is advisable to report the issue right away. Synchrony Bank typically has specific procedures in place for handling such situations. The customer should consult the official website or their account documentation for detailed instructions on how to dispute a transaction. This usually involves providing information about the transaction, such as the date, amount, and reason for the dispute. Additionally, it is prudent to review account statements regularly and monitor for any unusual activity. If fraudulent transactions are suspected, securing the account by changing passwords or other security measures may also be advisable. To obtain the most up-to-date contact information or resources for managing disputes, customers should look at the current web page dedicated to account management or customer service provided by Synchrony Bank. Taking these steps can help ensure the matter is resolved efficiently and the account remains secure.