Can I return or exchange items purchased on Swap.com?

Asked 2 years ago
Swap.com has a clear policy regarding returns and exchanges, which customers should be aware of before making a purchase. Generally, Swap.com allows returns for items that are in the same condition as when they were received. This means that items should not have been worn or damaged and must have their original tags attached if applicable. The return period typically starts from the date the item was received, and customers are usually required to initiate the return process within this timeframe. It is important to note that some specific items may have different restrictions or may be non-returnable. Therefore, customers are encouraged to review the product details before making a decision to ensure they understand the return policy as it applies to their items. For exchanges, customers may need to return the original item and then make a new purchase for the item they desire in exchange, as Swap.com does not traditionally support direct exchanges. If customers have further questions or need specific details regarding their orders, they might want to check the current web page for the most accurate contact information, as policies may change over time. Overall, being mindful of the return and exchange guidelines can enhance the shopping experience on Swap.com.
Christian Allen is the editor / author responsible for this content.
Answered Sep 18, 2025

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