Sun Country Airlines Customer FAQ

Sun Country Airlines has a straightforward baggage policy that applies to both carry-on and checked luggage. For carry-on baggage, When it comes to checked baggage, Sun Country Airlines charges fees for checked items, which typically vary depending on the destination and whether the baggage is purchased during booking or at the airport. Passengers can check up to three bags per person, provided that they adhere to the weight limit of fifty pounds per bag. Any checked baggage exceeding this weight may incur additional fees. Sun Country Airlines also offers the option for passengers to purchase a baggage policy upgrade that may include discounts on fees for those who plan to check multiple bags. Travelers should also be aware of restrictions on certain items, including hazardous materials and oversized luggage, which may not be permitted. For the most current information regarding baggage fees and policies, it is recommended to check the official Sun Country Airlines website....

Sun Country Airlines allows passengers to bring a carry-on bag along with a personal item on board. The carry-on bag must comply with It is advisable for passengers to carefully check the current guidelines regarding the specific size and weight allowances for both the carry-on bag and personal item on Sun Country Airlines' official website, as policies can sometimes change. Moreover, passengers are also encouraged to be mindful of any restrictions regarding the contents of their carry-on and personal items, particularly when it comes to liquids and prohibited items. Ensuring that your bags are compliant will help to make the boarding process smoother and more enjoyable....

Yes, Sun Country Airlines does allow passengers to bring musical instruments on board, provided they adhere to specific guidelines. Additionally, it may be advisable for travelers to check the latest policies and any potential fees associated with bringing musical instruments on board. Since airline regulations can change, it is helpful to visit the current Sun Country Airlines website for specific guidelines and additional information regarding carrying musical instruments. This way, passengers can ensure a smooth travel experience with their cherished instruments....

Sun Country Airlines does have a baggage policy that outlines additional fees for checked baggage. Passengers are generally allowed As of the latest information, travelers can expect a fee for each checked bag, and prices may differ based on whether the bag is pre-purchased online prior to arriving at the airport or paid for at the airport. Additionally, Sun Country Airlines may offer different pricing tiers for baggage, so it is advisable to be aware of the specific fees associated with your booking. To ensure you have the most accurate and up-to-date information on checked baggage fees, it is recommended to check the current baggage policy on Sun Country Airlines' official website. There, travelers can find specific details tailored to their travel plans....

Sun Country Airlines offers several convenient check-in options for its passengers to ensure a smooth travel experience. Travelers Additionally, Sun Country Airlines provides self-service kiosks at the airport for those who prefer to check in in person. These kiosks allow passengers to check in, print boarding passes, and tag their luggage without waiting in line for assistance. For travelers who need assistance or have specific questions, Sun Country also has designated check-in counters at the airport. It is advisable for travelers to arrive early at the airport to allow ample time for check-in and security procedures. For more detailed information on check-in options, it may be helpful to visit the airline's current web page....

Yes, customers may make changes or cancel their Sun Country flight reservations, but there are specific policies and procedures that Cancellations are also permitted, and customers usually receive a partial refund if they cancel within a certain window. However, fee structures for cancellations can be significant, and the exact refund amount may depend on the fare purchased. It is advisable for customers to review their reservation details prior to deciding to cancel or change a flight. Sun Country Airlines provides detailed information about its change and cancellation policies on its official website. For the most accurate and up-to-date information, customers can visit the relevant page on the Sun Country website where they can find further guidance, FAQs, and the most current policies applicable to their particular situation. This self-service option can be helpful in navigating any issues with reservations....

Sun Country Airlines accepts a variety of payment methods for booking flights to provide convenience for their customers. Generally, It is important to note that the specific payment options may vary depending on the booking platform, whether it is through the airline's website, mobile app, or a travel agency. For the most accurate and up-to-date information, customers are encouraged to refer to the current web page of Sun Country Airlines regarding payment policies and options available....

Booking group travel with Sun Country Airlines can be a beneficial way to manage travel for a larger party, such as family reunions, When planning a group trip, it is a good idea to have the following information ready: the number of travelers, preferred travel dates, and destination. This information will assist in checking availability and making arrangements tailored to the group's needs. Once the group size is confirmed, the group travel department may offer special rates or discounts based on the number of passengers. It is also advisable to review the terms and conditions regarding group travel, as they can differ from individual bookings. If there are any changes in the number of travelers or if there are specific requirements for the group, those details will need to be communicated promptly. For all the latest information, including potential contact details for the group travel department, checking the current Sun Country Airlines website would be beneficial....

Sun Country Airlines offers a selection of in-flight amenities designed to enhance the travel experience for passengers. While the In terms of seating, Sun Country Airlines provides comfortable seating arrangements with standard legroom. Passengers can also enjoy the convenience of in-flight entertainment, which often includes a selection of movies and TV shows available on personal devices through the airline's streaming service. It is advisable for passengers to download the Sun Country mobile app ahead of time to access this content during their flight. For those looking for food and beverages, Sun Country Airlines typically offers a buy-on-board service, allowing travelers to purchase a variety of snacks, meals, and drinks during their flight. Payment options usually include credit and debit cards, so it is prudent for passengers to come prepared. When it comes to overhead storage, all passengers are welcome to bring one carry-on bag and one personal item, such as a purse or laptop bag, at no additional charge. To find more specific information about amenities for a particular flight, it is suggested that travelers check the current website of Sun Country Airlines....

Sun Country Airlines offers a variety of options for seat selection to accommodate the preferences and needs of its passengers. When For standard fares, Sun Country Airlines usually provides the option to choose from a range of seats, which may include standard economy seats, as well as seats with extra legroom for an additional fee. Passengers who prefer to secure specific seats in advance can take advantage of this feature, ensuring they have their desired seating arrangement prior to boarding. Additionally, Sun Country Airlines also allows passengers to change their seat selections after the initial booking, though this may incur an extra charge depending on the circumstances and fare type. For those who do not wish to pre-select seats, the airline will assign seats during check-in, but this does not guarantee any specific seat preference. To get the most accurate and up-to-date information regarding seat selection options and related charges, it is advisable to check the official Sun Country Airlines website or the specific flight details when planning a trip....

Sun Country Airlines does not directly provide travel insurance as part of their offerings. However, they do recommend that travelers...

Sun Country Airlines is dedicated to providing a comfortable and accessible travel experience for passengers with disabilities. The Passengers who require special assistance are encouraged to inform Sun Country Airlines about their needs at the time of booking or at least 48 hours prior to their flight. This advance notice allows the airline to ensure that appropriate arrangements are made, such as wheelchair services or other required assistance. Sun Country Airlines strives to accommodate requests for unique needs, including assistance for those with mobility challenges, visual impairments, or other disabilities. In addition to personal assistance, Sun Country Airlines also provides information regarding airport accessibility features, including accessible restrooms and designated waiting areas. The airline understands that every passenger’s requirements are different and aims to tailor their services accordingly. For those traveling with service animals, it is important for passengers to review the specific guidelines provided by Sun Country Airlines. This can assist in ensuring a smooth travel experience for both the passenger and their service animal. For further details regarding special assistance services, it can be helpful to explore the information available on the Sun Country Airlines website, where you will find comprehensive guidelines about accommodations for passengers with disabilities....

Sun Country Airlines does allow pets on its flights, but there are specific guidelines that customers should be aware of. Generally, Additionally, there may be restrictions on the number of pets allowed in the cabin, so it is advisable to check the airline’s current policy on traveling with pets before booking a flight. For pets that are larger than the allowed size for cabin travel, Sun Country Airlines provides the option of transporting them as checked baggage. Customers should keep in mind that certain breeds may face restrictions, particularly in the cargo area, due to safety concerns. Travelers are encouraged to visit the official website of Sun Country Airlines for the most current information regarding pet travel, fees, and other important details related to flying with pets....

Sun Country Airlines has specific policies regarding flight delays and cancellations that aim to assist passengers in managing unexpected For flight cancellations, Sun Country Airlines usually reaches out to affected passengers via the contact information provided during booking. Passengers may receive options for rebooking on alternate flights, and in some cases, entitlement to refunds may apply depending on the circumstances surrounding the cancellation. Travelers should be aware that certain situations, such as those caused by weather or extraordinary events, may not qualify for compensation under the airline's policies. Additionally, it is advisable for passengers to review their rights as travelers, as these can vary based on the nature of the delay or cancellation. For more specific details, including potential compensation or rebooking options, it is useful to check the relevant sections on the Sun Country Airlines website. The Customer Service section typically contains the most current policies and guidelines which can be helpful when managing flight disruptions. It is always important for travelers to stay informed and prepared when flying....

Sun Country Airlines has a frequent flyer program known as Sun Country Rewards, which allows its members to earn miles on flights and To redeem miles for flights, a member can search for available flights on the Sun Country website, just as they would for a regular booking. During the search process, it is important to select the option to use miles for the ticket purchase. The system will display available flights with the corresponding mileage prices. Members should be aware that not all flights may be available for mile redemption, and the number of miles required can vary based on factors such as destination, time of year, and ticket class. If a member has enough miles for a ticket, they can continue with the booking process, selecting their flight and adding any additional services, such as checked baggage. Once the redemption process is complete, the miles will be deducted from the member's account accordingly. It is advisable for members to regularly check for promotions or special offers that may allow them to redeem miles at a lower rate. For specific questions regarding their account or to see if any changes have occurred, members should visit the official Sun Country Airlines website for the most current information and resources....