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Stop & Shop Customer FAQ

Top Answers & How-to Guides

What is Stop & Shop's Phone Number?

The question we are asked most often is about how to talk to Stop & Shop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How does Stop & Shop handle recalls of products?

Stop & Shop takes product recalls very seriously and has established a comprehensive procedure to ensure customer safety and maintain The store aims to make the recall process as straightforward as possible for consumers. They provide specific details regarding the recalled product, such as its description, UPC codes, and the reason for the recall, usually tied to health or safety concerns. Customers are encouraged to check their purchases against the recalled items list and should refrain from consuming any products identified in the recall. In the event that customers find recalled products in their possession, Stop & Shop typically offers refunds or exchanges at their stores. For the most updated information regarding recalls, customers can visit the current alerts section on the Stop & Shop website, where they can also find specific instructions on handling affected items. This diligent approach reflects Stop & Shop's commitment to prioritizing consumer safety and maintaining trust....
Ask any question you have about Stop & Shop customer service, get an answer now.

Recent Stop & Shop Customer Questions

I don’t want to be signed up for electronic receipts. How do I opt out. Please help me stop receiving electronic receipts.

To opt out of receiving electronic receipts from Stop & Shop, you can manage your preferences through the account settings on your Stop & Shop profile. Alternatively, if you are not signed into an account, you can usually opt out at the checkout by choosing not to provide an email address for receipts. If you need further assistance, refer to the guidelines provided on the website.
Asked Apr 10, 2025 1:20 PM

Help me with my Stop & Shop customer service issue

Store Operations

What are the opening hours of Stop & Shop stores?

The opening hours of Stop & Shop stores can vary by location, as different branches may have different operating schedules based on To obtain the most accurate and specific information about the opening hours for a particular Stop & Shop store, it is advisable to check the store locator feature on the official Stop & Shop website. This feature allows customers to enter their zip code or city to find the nearest location and its operating hours. Additionally, customers can find out about any special hours, such as those for seniors or other groups. For the most reliable information, visit the current web page where Stop & Shop provides updates regarding their hours of operation....

Does Stop & Shop offer home delivery?

Yes, Stop & Shop offers home delivery services to customers in select areas. This convenience allows shoppers to browse through an...

What is Stop & Shop's return policy?

Stop & Shop has a customer-friendly return policy designed to ensure satisfaction with purchases. Generally, items can be returned When returning items, customers may be required to provide a receipt or proof of purchase. This helps facilitate a smooth return process. In the case of items purchased with a Stop & Shop card, the transaction history can also be used as proof of purchase. Additionally, for any returns related to online orders or delivery, it is advised to check the specific guidelines associated with those purchases, as procedures may vary. To obtain detailed information regarding the return policy, customers are encouraged to visit the official Stop & Shop website or check the receipt received with their purchases. This will provide the most accurate and up-to-date details, as policies are subject to change....

Does Stop & Shop offer online shopping?

Yes, Stop & Shop does offer online shopping, providing customers with the convenience of purchasing groceries from the comfort of their Additionally, Stop & Shop typically provides promotional discounts and offers for online orders, making it an attractive option for budget-conscious shoppers. For those who prefer to shop in person, they can still use the online platform to create shopping lists, which can streamline the in-store experience. For more details, including information on specific services such as delivery or pickup in particular regions, customers may want to visit the current web page of Stop & Shop for the most accurate and updated information....

Payment and Loyalty

What payment methods are accepted at Stop & Shop?

Stop & Shop accepts a variety of payment methods to provide convenience for its customers. Generally, the supermarket accepts major Moreover, Stop & Shop has embraced modern payment solutions by accepting digital wallets such as Apple Pay, Google Pay, and Samsung Pay, allowing for a seamless checkout process for those who prefer using their smartphones. Some locations may also allow for payment via gift cards issued by the supermarket. It is advisable for customers to check the specific payment options available at their local Stop & Shop, as some payment methods may vary by location. Information regarding payment methods can typically be found on the current web page of Stop & Shop....

Does Stop & Shop have a loyalty program?

Yes, Stop & Shop has a loyalty program designed to reward customers for their shopping habits. This program, known as the Stop & Shop Customers can easily track their points through their membership account, which can be accessed online or through the Stop & Shop mobile app. The program also provides personalized deals based on a customer's shopping history, making it a beneficial way to save money on groceries. Additionally, members may receive exclusive promotions or coupons that enhance their shopping experience. It is worth noting that the details of the rewards program and the benefits offered may occasionally change, so it can be helpful for customers to periodically check the Stop & Shop website for the most current information and to learn about any new promotions or changes to the loyalty program....

Does Stop & Shop offer digital coupons?

Yes, Stop & Shop offers digital coupons that customers can easily access and use. The digital coupons are available through the Stop...

Can I purchase gift cards at Stop & Shop?

Yes, Stop & Shop offers a variety of gift cards for purchase. Customers can typically find popular brands among the selection, which...

Products and Services

Does Stop & Shop offer catering services?

Stop & Shop does indeed provide catering services, allowing customers to plan and organize meals for various occasions. Their catering...

What is Stop & Shop's policy on expired products?

Stop & Shop has a commitment to providing high-quality and safe products to its customers. Generally, the policy regarding expired Furthermore, Stop & Shop aims to handle expired products responsibly by adhering to food safety standards and regulations. Customers can feel assured that the supermarket values their health and safety. For those interested in specific details about this policy or any related questions, it may be helpful to check the current webpage or resources that Stop & Shop provides. This can offer more in-depth information on their practices concerning expired items and the overall customer satisfaction experience....

Can I find organic and gluten-free products at Stop & Shop?

Yes, Stop & Shop offers a wide variety of organic and gluten-free products to cater to diverse dietary needs. The supermarket makes...

What steps does Stop & Shop take to ensure product freshness?

Stop & Shop takes several measures to ensure that the products offered in their stores maintain high levels of freshness. First and In addition, Stop & Shop employs stringent quality control standards. Their team regularly inspects products for freshness and quality before they are placed on the shelves. Any items that do not meet these standards are promptly removed from inventory, ensuring that customers only find high-quality products. Moreover, Stop & Shop utilizes advanced temperature control systems throughout their stores and warehouses. For example, refrigeration units are closely monitored to maintain appropriate temperatures for different types of perishable goods. Staff receives training in proper product handling and storage techniques, contributing to overall freshness. Finally, Stop & Shop frequently rotates stock on their shelves, following the "first in, first out" principle to ensure that older products are sold before newer arrivals. Customers can also check the expiration dates on items to ensure they are purchasing the freshest products available. For more detailed information on their practices, exploring stopandshop.com may be useful....

Product Safety and Recalls

Is there an app for Stop & Shop to help with shopping?

Yes, Stop & Shop offers a mobile application designed to assist customers with their shopping experience. The app includes several...

How does Stop & Shop handle recalls of products?

Stop & Shop takes product recalls very seriously and has established a comprehensive procedure to ensure customer safety and maintain The store aims to make the recall process as straightforward as possible for consumers. They provide specific details regarding the recalled product, such as its description, UPC codes, and the reason for the recall, usually tied to health or safety concerns. Customers are encouraged to check their purchases against the recalled items list and should refrain from consuming any products identified in the recall. In the event that customers find recalled products in their possession, Stop & Shop typically offers refunds or exchanges at their stores. For the most updated information regarding recalls, customers can visit the current alerts section on the Stop & Shop website, where they can also find specific instructions on handling affected items. This diligent approach reflects Stop & Shop's commitment to prioritizing consumer safety and maintaining trust....
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Stop & Shop issues reported to GetHuman
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