What if my reserved spot is unavailable when I arrive?

If a reserved parking spot is unavailable when a user arrives, SpotHero will typically have protocols in place to address this situation. It is important for users to first check the terms associated with their booking, as these can provide specific guidance. In many cases, if a reserved spot is not accessible, the user may be directed to an alternative parking location nearby. This ensures that they still have a place to park their vehicle. Additionally, users may find that their reservation guarantees a refund or credit in cases where the reserved spot cannot be honored. However, the specific resolution can depend on the circumstances and the parking facility involved. Users are encouraged to thoroughly review the confirmation details of their reservation and be aware of any policies related to changes or issues that may arise. If users have any uncertainties or need further clarification on their reservation, looking for the contact information on the SpotHero website may provide additional assistance. Being aware of potential situations can help users navigate their parking experience more smoothly.