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Spencer's Customer FAQ

Top Answers & How-to Guides

What is Spencer's's Phone Number?

The question we are asked most often is about how to talk to Spencer's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a size guide for clothing items?

Spencer's provides helpful sizing information for their clothing items to assist customers in making the right choice. They typically When looking for this information, it is best to visit Spencer's official website, where the size guide can often be found on the product pages or in a dedicated section. This guide will help customers compare their measurements with the sizing standards provided by Spencer's. It is important to remember that sizes can vary between different brands and styles, so referring to the specific size guide for the item you are interested in is recommended. By utilizing this resource, customers can make informed decisions and feel confident in their purchases....
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Recent Spencer's Customer Questions

I bought a lingerie top and it is damaged. Can I return it?

Yes, you can return a damaged lingerie top. Spencer's has a return policy that allows items to be returned within a specified time frame if they are defective or damaged. Make sure to follow the return instructions provided with your purchase or on their return policy page. If you have the receipt or proof of purchase, that will also help facilitate the return process.
Asked Nov 19, 2025 3:12 AM

Help me with my Spencer's customer service issue

Shipping Information

What are the shipping options?

Spencer's offers a variety of shipping options to accommodate different customer needs. Typically, standard shipping is the most common In addition to standard shipping, Spencer's may provide expedited shipping options for customers who need their items more quickly. This option usually ensures that orders are delivered within a shorter time frame, such as one to three business days. There may also be options for same-day shipping or local pick-up for customers who live near a physical store location, allowing for quicker access to their purchased items. Furthermore, it is essential to note that shipping rates can vary based on the size and weight of the items ordered, as well as the destination. For the most accurate and up-to-date shipping information, including specific costs and delivery times, it is advisable to check the current Spencer's website. There, customers can find detailed information about the available shipping options and any promotions that may apply....

Do you offer international shipping?

Spencer's offers shipping options primarily within the United States, and international shipping availability may vary based on specific...

How long does it take to receive a package?

The time it takes to receive a package from Spencer's can vary depending on several factors including the shipping method selected, It is also important to consider that processing times, which are the duration it takes to prepare an order for shipment, may take one to three business days. During peak seasons, such as holidays or promotional campaigns, processing times may be longer due to increased order volumes. Customers can track their orders through the shipping confirmation email that includes tracking details, allowing for up-to-date information regarding their package's journey. For those wondering about international shipping, delivery times may differ significantly based on the country and customs processes. For more specific inquiries regarding shipping times, it might be helpful to check the current web page related to shipping policies and options, which often contains additional information tailored to different scenarios....

Can I track my order?

Yes, customers can track their orders from Spencer's Gifts by using the tracking information provided during the shipping process....

Order Management

What is your return policy?

Spencer's Gifts has a return policy that allows customers to return items under certain conditions. Generally, items purchased from Certain items may have restrictions on returns. For example, items that are considered intimate or personal may not be eligible for return once they have been opened due to hygiene regulations. Additionally, if a customer received a damaged or defective product, they may have different options that could involve exchanges or replacements. Customers can typically find detailed information about specific items and their return eligibility on Spencer's website or in the terms and conditions section. Having a receipt or proof of purchase can facilitate the return process. It can be helpful for customers to be aware of the return policy before making a purchase, especially for gifts or seasonal items. For the most accurate information regarding the return policy, including any updates or changes, visitors are encouraged to look directly on the current web page of Spencer's....

Can I cancel or change my order after it's been placed?

Once an order is placed with Spencer's, there may be limited options for cancelling or changing it. Generally, if an order has already It is advisable for customers to act quickly if they wish to attempt any changes, as there is often a time-sensitive window. Customers should check the specific policies that Spencer's has in place regarding order modifications and cancellations on their official website. These policies provide clear insight into what options may be available depending on the status of the order. If a customer needs to initiate a cancellation or request a change, it is usually done through the designated order management section of the Spencer's website, where additional instructions can typically be found. Customers may also want to verify the anticipated processing times for orders to better understand when modifications might be feasible. For further details and the most current information, visiting the relevant section on the Spencer's website is recommended....

Do you offer gift wrapping services?

Spencer's does not typically offer gift wrapping services at their locations or online. However, they do provide a wide variety of...

Payment and Discounts

What payment methods do you accept?

Spencer's offers a variety of payment methods to cater to their customers' preferences. Typically, they accept major credit cards, For those who enjoy alternative payment methods, it is worthwhile to check their website, as they might occasionally include options like gift cards or special promotions for specific payment services. It is advisable to refer to the payment section on the current webpage to find the most accurate and up-to-date information regarding accepted payment methods. This way, customers can ensure a seamless checkout experience when shopping online or in-store....

Are there any discounts or promotions available?

Spencer's offers a variety of discounts and promotions throughout the year to enhance the shopping experience for its customers. These...

Do you have a loyalty program?

Spencer's does indeed offer a loyalty program designed to reward its customers for their continued support. This program allows customers To participate, customers can sign up for the loyalty program through the Spencer's website or in-store. This process usually requires providing an email address and some basic information. Once registered, members can track their points and rewards online. Additionally, Spencer's often features various promotions that enable customers to earn bonus points or special discounts, adding even more value to the program. For specific details on how to sign up or to get more information about the benefits and rules of the loyalty program, it may be helpful to check the relevant section on the current Spencer's website....

Privacy and Sizing

What is your privacy policy?

Spencer's values the privacy of its customers and has established a privacy policy to provide transparency about how personal information The policy typically indicates that this information is used to facilitate transactions, improve customer service, and communicate promotional offers and updates. Spencer's understands the importance of keeping personal information secure and employs various measures to protect data from unauthorized access, including encryption and secure servers. Customers may also have rights regarding their information, such as the ability to access, update, or delete their personal data. Furthermore, the privacy policy often details how cookies and tracking technologies are used on the website to enhance user experience and analyze website traffic. For individuals interested in specific details or any updates to the privacy policy, the best approach is to visit the official Spencer's website, where the full policy is made available. This allows customers to review the information at their convenience and understand how their data is handled. Overall, Spencer's aims to foster a secure and trustworthy environment for users engaging with their online platforms....

Do you have a size guide for clothing items?

Spencer's provides helpful sizing information for their clothing items to assist customers in making the right choice. They typically When looking for this information, it is best to visit Spencer's official website, where the size guide can often be found on the product pages or in a dedicated section. This guide will help customers compare their measurements with the sizing standards provided by Spencer's. It is important to remember that sizes can vary between different brands and styles, so referring to the specific size guide for the item you are interested in is recommended. By utilizing this resource, customers can make informed decisions and feel confident in their purchases....
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