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Soundcloud Customer FAQ

Top Answers & How-to Guides

How do I Contact Soundcloud Customer Service?

The question we are asked most often is about how to talk to Soundcloud customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Delete a Soundcloud Account?

In this article, we've shown you how to delete a Soundcloud account in just a few simple steps. Whether you're using the website or...

How Do I Report That My Soundcloud Account Was Hacked?

In this article, we've shown you how to delete a Soundcloud account in just a few simple steps. Whether you're using the website or...
Ask any question you have about Soundcloud customer service, get an answer now.

Recent Soundcloud Customer Questions

I keep getting charged for a subscription that I paid for only a one time payment

If you are experiencing recurring charges for a subscription you believed was a one-time payment, please check your subscription status in your account settings. It's possible that the subscription was set to auto-renew. You can cancel the subscription if you no longer wish to continue it. For any discrepancies, please refer to the most up-to-date contact information provided on this page to get support directly from Soundcloud.
Asked Jun 2, 2025 1:35 PM

Hi all my songs and playlists have been removed i can’t listen to any music on my account can you help me?

If your songs and playlists have been removed and you cannot listen to any music on your account, it could be due to several reasons, such as violations of SoundCloud’s terms of service or copyright issues. We recommend checking your email for any notifications from SoundCloud regarding your account status. Additionally, ensure you are logged into the correct account. If you believe this was a mistake or need further assistance, you can find the most up-to-date contact information right here on this page.
Asked Oct 10, 2024 11:41 PM

How can I get my account back as it has been banned

If your account has been banned, review the email notification from SoundCloud explaining why. Typically, bans are due to violations of SoundCloud's Terms of Use. If you believe the ban was a mistake, respond to the email appeal or use the contact link on this page for further assistance with your account.
Asked Jun 22, 2024 7:03 PM

My homepage is wrong. I can select my original homepage as a link, but the homepage is incorrect.

If you're seeing an incorrect homepage on Soundcloud, it might be because of various reasons such as cookies or cache related issues. Try clearing your browser's cache and cookies and then reloading Soundcloud's site. If you're using the app, try restarting the app. Alternatively, double check your Soundcloud account settings to ensure your preferred settings are correctly set. If your homepage problem is related to your profile, under the 'Edit' section, be sure to save any changes you made, especially to the 'Website' field. If the issue persists, it could be a temporary issue with Soundcloud itself and should be resolved soon.
Asked Apr 7, 2024 4:16 PM

I was charged through PayPal for a Next Plus subscription for two years and have no knowledge of this subscription.

It sounds like you may have inadvertently purchased a Pro or Pro Unlimited subscription on SoundCloud. These subscriptions are charged either monthly or annually. If the charges are unexpected, you may wish to cancel the subscription. To do this, log into SoundCloud, go to the subscription page under settings, and select the option to downgrade. If it was unauthorized, you should directly contact PayPal since they control your financial transactions. Please make sure to check your PayPal account settings to prevent unintended purchases in the future.
Asked Mar 20, 2024 2:40 AM

Help me with my Soundcloud customer service issue

Account Management

How Do I Delete a Soundcloud Account?

In this article, we've shown you how to delete a Soundcloud account in just a few simple steps. Whether you're using the website or...

How Do I Report That My Soundcloud Account Was Hacked?

In this article, we've shown you how to delete a Soundcloud account in just a few simple steps. Whether you're using the website or...

How Do I Change My Payment Information with Soundcloud.com?

If you need to update your Soundcloud.com payment information details, you can do so right from your subscription page, but only if...

How Do I Cancel My Account with Soundcloud?

If you're no longer using your Soundcloud account, you may want to cancel the account entirely. Keep reading for a complete list of...

How do I create a Soundcloud account?

Creating a SoundCloud account is a straightforward process that can be completed in just a few steps. First, the user should visit If the user opts for an email registration, they will need to provide their email address and create a password. They may also be asked to enter some basic information, such as their username. After filling out the required fields, the user should review and accept the terms of service, and then click on the sign-up button to complete the process. If there are any additional verification steps, such as email confirmation, the user will be guided through them. After following these steps, the user will have successfully created a SoundCloud account and can start exploring and sharing music. For the most up-to-date information, it is helpful to check the SoundCloud website directly....

Content Sharing

How Do I Share a Playlist on Soundcloud.com?

Although it may seem a straightforward activity, sharing playlists may be at times frustrating. For example, the tracks not getting...

How Do I Change a Soundcloud Track from Private to Public?

SoundCloud users can easily change the privacy settings for a single track or multiple tracks by editing the privacy settings. Users...

How do I promote my music on Soundcloud?

Promoting music on Soundcloud can be a rewarding endeavor, and there are several strategies that artists can employ to increase their Next, artists should consider their track titles and descriptions. Using descriptive titles and including genre-specific tags can greatly enhance discoverability. Soundcloud allows users to tag their tracks, which can improve search results and recommendations. Artists should make sure to use relevant keywords to attract the right audience. Another effective strategy is to engage with the Soundcloud community. Artists can follow other users, comment on tracks, and repost content from fellow musicians. This form of interaction not only builds relationships but also exposes the artist’s music to the followers of others in the community. Collaboration with other artists can also amplify reach. By teaming up on tracks or remixing each other's work, artists can tap into each other's fan bases. Furthermore, sharing music on social media platforms can extend visibility. By providing direct links to tracks and encouraging followers to listen and share, an artist can increase their chances of reaching new audiences. Artists are also encouraged to submit their tracks to popular Soundcloud groups that align with their genre. Many of these groups have established communities and can significantly boost plays and likes. Overall, consistent engagement, effective tagging, collaboration, and active sharing of content can greatly enhance an artist's promotional efforts on Soundcloud. For additional information on promotional tools and features specific to Soundcloud, one might check the resources available directly on the Soundcloud website....

Content Management

How Do I Remove a Song from Soundcloud?

When you want to update your Soundcloud playlist and wish to remove certain songs, you can do this on your computer or your smartphone...

How Do I Block Someone on Soundcloud?

This guide explains how Soundcloud users can block others and prevent them from viewing their page. The article outlines how to log...

How do I report inappropriate content on Soundcloud?

To report inappropriate content on SoundCloud, users can follow a straightforward process designed to maintain the community standards When selecting the report option, users will typically be prompted to choose the reason for the report from a list of categories. It is important to provide accurate information to ensure that the report is reviewed effectively. After submitting the report, users can expect SoundCloud to investigate the issue in accordance with their community guidelines and terms of service. While users can find additional information and guidelines related to reporting inappropriate content on SoundCloud's support pages, it is also a good idea to regularly check the website for updates and any specific protocols that may be in place. This ensures that users are using the most current methods for reporting concerns....

Reporting Issues

How Do I Report an Account on Soundcloud?

As a matter of policy, Soundcloud prefers that its users not report other Soundcloud accounts if at all possible, and to try to ignore...

What are the differences between a free and Pro account on Soundcloud?

SoundCloud offers a range of features that vary between its free and Pro accounts, catering to different user needs. A free account On the other hand, a Pro account substantially enhances the user experience. Pro users enjoy an increased upload limit, allowing for more extensive audio content, typically up to a total of six hours and sometimes more, depending on the specific tier chosen. In terms of statistics, Pro accounts receive advanced insights, including detailed information on listener demographics, engagement, and track performance, which can be invaluable for artists seeking to understand their audience better. Moreover, Pro accounts can customize their experience with additional features such as the ability to set a public or private mode for their tracks, access to promotional tools, and options to monetize their music, which free accounts do not include. This upgrade is particularly beneficial for serious musicians and creators who wish to maximize their reach and professional opportunities on the platform. Overall, the choice between these accounts will depend on the user’s specific needs, such as the level of engagement they seek and the extent of their content production on the platform....

Can I monetize my tracks on Soundcloud?

Yes, monetizing tracks on SoundCloud is indeed possible, but there are specific pathways and requirements one must consider. SoundCloud Once an artist is accepted into the SoundCloud Premier program, they can start earning revenue through advertisements placed on their tracks. This monetization may also include potential partnerships with brands and various promotional opportunities that SoundCloud occasionally offers to its creators. It is important to note that an artist’s content must adhere to SoundCloud's copyright policies. This means that artists should own the rights to the music they are uploading or have proper permissions for any third-party content they incorporate into their tracks. Original works that meet these standards are more likely to be monetizable. Additionally, as the music landscape is always evolving, it can be beneficial for artists to stay updated on any changes to the monetization rules or new features that SoundCloud may roll out. Artists interested in monetizing their work can find detailed information about the requirements and application process on the SoundCloud website. It can serve as a helpful resource for understanding the specifics of the monetization options available to them....

What file formats are supported for uploading on Soundcloud?

Soundcloud supports a variety of audio file formats for uploading content. The supported formats include MP3, WAV, FLAC, AIFF, and...

How many tracks can I upload to Soundcloud?

Soundcloud offers different upload limits depending on the type of account a user has. For users with a free account, the limit is For users who subscribe to Soundcloud Pro or Pro Unlimited, the limits are much more generous. With a Pro account, users can upload up to five hours of audio, while the Pro Unlimited account allows for unlimited uploads. It is important for users to consider the total duration of their audio files when managing their uploads. For the most accurate and current information regarding upload limits, users may wish to check the relevant sections on the Soundcloud website....
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