What happens if I receive a damaged item?

If a buyer receives a damaged item from Sotheby's, several steps are typically involved in addressing the situation. First and foremost, it is important for the buyer to document the damage upon receiving the item. This includes taking clear photographs showing the damage, as well as retaining any original packaging, which can serve as proof of the item's condition when it arrived. Next, buyers should carefully review the terms and conditions associated with their purchase. Sotheby's usually has specific policies in place regarding the return or reimbursement of damaged items. It is vital to act quickly, as there are often deadlines for reporting damages and initiating claims. Typically, buyers are encouraged to reach out to the appropriate department as detailed on the Sotheby's website, where they can find relevant contact information and guidance on how to proceed. A thorough understanding of the return policy and keeping detailed records will aid in resolving the issue efficiently, ensuring that buyers receive either a replacement or a refund according to the policies set forth by Sotheby's. For further information, reviewing the Sotheby's website may provide additional insights on their procedures related to damaged items.