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Smith & Wesson Customer FAQ

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What is Smith & Wesson's Phone Number?

The question we are asked most often is about how to talk to Smith & Wesson customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Smith & Wesson offer military or law enforcement discounts?

Smith & Wesson is known for its commitment to supporting military and law enforcement personnel. They often provide special discounts...
Ask any question you have about Smith & Wesson customer service, get an answer now.

Recent Smith & Wesson Customer Questions

front and rear sight height for a model 19

For the Smith & Wesson Model 19, the front sight typically measures .175 inches in height, while the rear sight notch should be approximately .150 inches high. However, specific sight heights can vary based on the configuration and production year. It’s best to consult the manufacturer's specifications for your specific model.
Asked Aug 20, 2024 4:04 AM

What model laser on Smith and Wesson shield ez 9, model number 12438?

The Smith & Wesson M&P9 Shield EZ (Model 12438) is bundled with a Crimson Trace Red Laserguard. It's factory-installed and designed to fit the contour of the gun to maintain its compact, lightweight characteristics. The Crimson Trace laser is renowned for its reliability and functionality, it presents a red laser that helps with precision target acquisition. It is easy to install, operate and adjust for windage and elevation for optimal performance.
Asked Mar 29, 2024 5:25 PM

Help me with my Smith & Wesson customer service issue

Products and Offerings

What products does Smith & Wesson offer?

Smith & Wesson offers a wide range of firearms and related products designed to meet the needs of enthusiasts, professionals, and everyday In addition to handguns, Smith & Wesson produces a selection of rifles, which includes the M&P15 series, catering to civilian, law enforcement, and military markets. They also manufacture a variety of tactical rifles and shotguns. Beyond firearms, Smith & Wesson provides a range of accessories such as holsters, magazine loaders, gun safes, and cleaning kits. Their focus on quality and innovation ensures that their products are reliable and effective for various uses. For the latest information on specific models and accessories, visiting the official Smith & Wesson website can be quite informative, as it offers detailed specifications and updates on product availability....

Can I purchase spare parts for my Smith & Wesson firearm?

Yes, it is indeed possible to purchase spare parts for Smith & Wesson firearms. Smith & Wesson offers a variety of replacement parts,...

Can I purchase accessories for my Smith & Wesson firearm directly from your website?

Smith & Wesson does have an online presence where they provide valuable information about their firearms and accessories. However,...

Can I customize my Smith & Wesson firearm?

Yes, Smith & Wesson offers various options for firearm customization, allowing shooters to enhance the aesthetics and functionality It is important to note that while customization can enhance the shooting experience, it is essential to ensure that any modifications comply with local laws and regulations. Furthermore, not all Smith & Wesson models are designed for extensive customization, so it is advisable to research what is possible for the particular model of interest. For individuals interested in more advanced modifications, consulting a qualified gunsmith who is experienced with Smith & Wesson firearms can provide valuable insights and guidance. It is always a good idea to refer to the current Smith & Wesson website for detailed information about customization options and available accessories....

Manufacturing and Warranty

Where are Smith & Wesson firearms manufactured?

Smith & Wesson firearms are primarily manufactured in the United States. The company's main manufacturing facility is located in Springfield,...

Do Smith & Wesson firearms come with a warranty?

Yes, Smith & Wesson firearms come with a warranty. The company typically provides a limited lifetime warranty for their firearms, ensuring...

What is the average turnaround time for firearm repairs?

The average turnaround time for firearm repairs at Smith & Wesson can vary based on several factors, including the type of repair required,...

Purchasing and Restrictions

Are there any restrictions or requirements for purchasing a Smith & Wesson firearm?

Purchasing a Smith & Wesson firearm, like any firearm purchase, is subject to federal, state, and local laws and regulations. The specific Additionally, prospective buyers are usually required to pass a background check. This is mandated at the federal level under the Brady Handgun Violence Prevention Act, which requires licensed dealers to contact the National Instant Criminal Background Check System when a firearm purchase is initiated. This background check helps ensure that individuals prohibited from owning firearms, such as those with felony convictions or certain mental health adjudications, are not able to purchase firearms legally. Certain states have additional requirements, such as waiting periods, mandatory training courses, or permits to purchase. Some locales also have restrictions on specific types of firearms or magazine capacities. It is important for individuals to be aware of the laws specific to their state or locality. For those interested in purchasing a Smith & Wesson firearm, it is advisable to familiarize themselves with their local laws and regulations, as compliance is essential to ensure a legal and successful purchase. Furthermore, the official Smith & Wesson website may provide additional guidance regarding restrictions related to their specific products. Consulting this resource could offer further clarification....

What is the process for obtaining a concealed carry permit for Smith & Wesson firearms?

The process for obtaining a concealed carry permit is not specific to Smith & Wesson firearms but varies based on state and local laws. First, potential applicants should familiarize themselves with their state’s specific laws regarding concealed carry. This includes understanding eligibility requirements, which often include being of a certain age, having no felony convictions, and sometimes successfully completing a background check. Once the applicant is aware of the legal requirements, the next step typically involves completing an application for a concealed carry permit. This application may require personal information, proof of residency, and sometimes a statement of good character from references. Some states provide online applications, while others may require paper forms. Next, many states require applicants to complete a firearms safety training course or a class that covers firearm proficiency and state laws related to carrying firearms. This training is essential not only for understanding how to handle a firearm safely but also for ensuring compliance with legal responsibilities. After the completion of the application and any necessary training, applicants usually submit their materials to a local law enforcement agency or appropriate governmental office. The processing time can vary significantly based on the state and local workload. Finally, once approved, the applicant will receive their concealed carry permit, allowing them to carry a firearm, such as a Smith & Wesson, concealed in accordance with their state's laws. It is always advisable to check the current information on the specific state government website regarding concealed carry permits for the most accurate and updated procedures....

How can I find a local dealer for Smith & Wesson products?

To find a local dealer for Smith & Wesson products, you can start by visiting the official Smith & Wesson website. They typically provide...

Support and Resources

Does Smith & Wesson offer any training or support resources for firearm owners?

Smith & Wesson understands the importance of firearm safety and education, and as such, they provide various resources and training Moreover, it is common for Smith & Wesson firearms to be supported by local shooting clubs and experienced trainers who offer additional training programs. These programs often cover a wide range of topics, from basic firearm handling to advanced marksmanship skills. Enthusiasts and new owners alike are encouraged to seek out these training opportunities to enhance their proficiency and knowledge. For specific information on training resources and support, recent updates on programs may be found on the Smith & Wesson website, where further details can be accessed....

What are the safety features of Smith & Wesson firearms?

Smith & Wesson places a strong emphasis on safety in the design and production of their firearms. Many of their models are equipped Furthermore, some models are designed with an internal lock mechanism, which allows the owner to secure the firearm in a locked position when it is not in use, adding an extra layer of security, particularly in households with children. Many Smith & Wesson firearms also include features such as a magazine disconnect safety, which ensures the gun cannot fire when the magazine is removed. It is important for users to familiarize themselves with the specific safety features of their firearm model and to follow all safety guidelines. For more detailed information on particular models and their features, the current Smith & Wesson web page is a valuable resource....

Does Smith & Wesson offer military or law enforcement discounts?

Smith & Wesson is known for its commitment to supporting military and law enforcement personnel. They often provide special discounts...
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