What happens if my alarm is triggered?

When an alarm is triggered with Smith Monitoring, there are specific steps that follow to ensure the safety and security of your property. First, the alarm system will send an immediate alert to the monitoring center operated by Smith Monitoring. This monitoring center is staffed with trained professionals who are ready to respond to any emergency situation. Upon receiving the alarm notification, the monitoring team will first verify the alarm to determine if it is a false alarm or an actual emergency. This may involve attempting to contact you through the designated method you provided when setting up your monitoring service. If you do not answer or if the situation appears to be pressing, the monitoring personnel will take further action. If it is confirmed that there is an actual emergency, the personnel will promptly notify local law enforcement, fire department, or emergency services, depending on the nature of the alarm triggered. They may also send a notification to designated emergency contacts you have previously provided. Some systems may also incorporate features that allow for automatic notifications to be sent to your mobile device or computer, so you can stay informed in real time about the status of your property. Smith Monitoring strives to ensure that you receive swift and effective responses to alarms to protect you and your property. For more specific information regarding policies or procedures, it is advisable to refer to the relevant sections on the official Smith Monitoring website.