What should I do if my product arrives damaged?

If a product from Smith and Noble arrives damaged, it is important to address the issue promptly to ensure a satisfactory resolution. The first step to take is to carefully inspect the package and its contents to assess the extent of the damage. It is advisable to take photographs of the damage for record-keeping and to provide evidence if needed. Following this, it is generally recommended to refer to the specific return and exchange policy on the Smith and Noble website, which outlines the appropriate procedures and timeframes for reporting damages. Typically, customers are encouraged to report damage within a certain period after delivery, so timely communication is essential. If you are unsure about the details, the website usually contains valuable information on how to proceed in such cases, including contact instructions. While it is not recommended to reach out directly to Smith and Noble, checking their website can provide you with relevant contact information and guidance on how to handle damaged products effectively.