What do I do if I receive the wrong tire?

If you find yourself in the situation of receiving the wrong tire from Siligom USA, it is important to take a few steps to resolve the issue effectively. First, check the details of your order to ensure that the tire you received does not match the specifications you originally requested. Sometimes, a simple mistake in order confirmation can lead to confusion. After confirming the discrepancy, it is advisable to document the situation. Take clear photos of the tire received, including any labels and markings that can assist in identifying the product. This documentation can be helpful if you need to explain the situation when seeking resolution. Next, refer to the return or exchange policy provided on the Siligom website. This policy typically outlines the steps to return or exchange items, including deadlines and conditions. You may find contact information on their current web page, which can guide you on how to initiate a return or exchange process. In general, most companies appreciate prompt and clear communication regarding such issues. Therefore, it is recommended to address the matter as soon as possible to ensure a satisfactory resolution.