What should I do if I receive a damaged product from Shinerich USA?

If a customer receives a damaged product from Shinerich USA, it is important to take appropriate steps to address the issue. First, it is advisable to take clear photographs of the damaged product as well as the packaging. This documentation can serve as evidence when reporting the damage. Next, customers should review the return and exchange policy provided by Shinerich USA, as it will outline the specific procedures for handling damaged items. Typically, customers may need to initiate a return request, which often involves filling out a form or informing the customer service team about the issue. Including the photographs taken earlier can help expedite the process. It is essential to provide any order details, such as the order number, to assist in identifying the purchase quickly. While I do not recommend directly contacting Shinerich USA, customers can often find relevant contact information and detailed instructions on the website. This ensures that the customer can follow the correct procedure for reporting damage and receiving a replacement or refund. Remember that acting promptly typically results in a more efficient resolution.