What should I do if I receive a defective item?

If you receive a defective item from ShoeBuy.com, the first step is to carefully review the return and exchange policy outlined on their website. This policy typically provides guidance on how to proceed with returning defective products. Ensure that you have your order details on hand, such as your order number and the item in question, as this information will be beneficial when initiating the return process. It is advisable to package the defective item securely, including all original tags and packaging if possible. Follow the instructions provided in the return policy on how to return the item, which may include filling out a return form and affixing any necessary shipping labels. In some cases, you may be eligible for an exchange or a refund, depending on the specific circumstances and the policies in place. For further inquiries or specific issues regarding the return process, you may wish to refer to the ShoeBuy.com website for contact information or additional assistance. Taking these steps will help ensure that your concerns are addressed promptly and effectively.