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Shockwarehouse.com Customer FAQ

Top Answers & How-to Guides

What is Shockwarehouse.com's Phone Number?

The question we are asked most often is about how to talk to Shockwarehouse.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I order parts that are not listed on your website?

Shockwarehouse.com maintains a comprehensive selection of parts and products, but it is possible that some items may not be listed...
Ask any question you have about Shockwarehouse.com customer service, get an answer now.

Order Information

How do I track my order?

To track your order from Shockwarehouse.com, you typically can find tracking information by visiting the web page dedicated to your...

How long does shipping take?

Shipping times at Shockwarehouse.com can vary based on several factors, including the shipping method selected at checkout, the destination,...

Can I cancel my order?

According to the policies generally observed by Shockwarehouse.com, customers may have the option to cancel their orders. However,...

Business Information

How long has Shockwarehouse.com been in business?

Shockwarehouse.com has been in business for over two decades. Founded in the early 2000s, it has established itself as a prominent...

Do you offer international shipping?

Shockwarehouse.com primarily focuses on serving customers within the United States. However, they do recognize that international demand...

Product Offerings

What types of shocks and struts does Shockwarehouse.com offer?

Shockwarehouse.com offers a wide variety of shocks and struts designed to cater to various vehicles and driving needs. Their inventory Within their offerings, Shockwarehouse.com features products from well-known manufacturers such as Monroe, Gabriel, Bilstein, and KYB, among others. This allows customers to select products based on their specific preferences for ride comfort, handling characteristics, and durability. Additionally, the website provides options for both standard and heavy-duty applications, making it easier for customers to find suitable parts for everyday driving or more demanding situations. For those interested in customizing their vehicle's suspension, Shockwarehouse.com also offers adjustable shocks and specialized performance struts. Customers may want to explore the current web page to gather more information on specific brands, product features, and compatibility with their vehicles....

How do I know which shocks or struts are right for my vehicle?

Choosing the right shocks or struts for your vehicle can be a straightforward process when you take a few key factors into consideration. Next, think about your driving style and conditions. If you primarily drive on smooth highways, a standard shock may serve you well. However, if you frequently traverse rough terrain or transport heavy loads, you may want to consider upgrading to heavy-duty or performance shocks. The type of suspension system in your vehicle will also influence your choice, as some vehicles are equipped with specific suspension styles that require compatible components. Lastly, pay attention to customer reviews and product descriptions available on Shockwarehouse.com, as these can provide valuable insights regarding performance and compatibility. For specific recommendations based on your unique needs, it may also help to consult your vehicle’s owner manual or the manufacturer’s specifications. Always check the current web page for the most accurate details and support options....

Can I order parts that are not listed on your website?

Shockwarehouse.com maintains a comprehensive selection of parts and products, but it is possible that some items may not be listed...

Installation and Support

Do you offer installation services?

Shockwarehouse.com specializes in providing a wide array of automotive parts and accessories, including shocks, struts, and suspension...

Do you provide support for technical questions?

Shockwarehouse.com does not offer direct support for technical questions; however, they provide a wealth of information on their website...

Policies and Warranties

What is the return policy?

The return policy for Shockwarehouse.com typically allows customers a reasonable timeframe to return products that do not meet their Customers should also be aware that certain products, especially those that have been installed or used, may not be eligible for return. Additionally, it is essential to keep the original receipt or proof of purchase, as this will facilitate the return process. If a product is found to be defective, Shockwarehouse.com generally has policies in place for exchanges or replacements. For the most accurate and up-to-date information on the return policy, customers are encouraged to visit the current Shockwarehouse.com webpage where detailed guidelines can be found. This will ensure that you have the most relevant information regarding your specific purchase and any conditions that may apply....

Are there any warranties on the products?

Shockwarehouse.com typically offers warranties on many of their products, but the specifics can vary depending on the manufacturer...

What is the warranty on your products?

Shockwarehouse.com offers varying warranty policies depending on the specific products purchased. These warranties typically cover...

Pricing and Promotions

Do you offer price matching?

Shockwarehouse.com does not have a publicized policy regarding price matching. Generally, many retailers may consider price matching...

Are there any discounts or promotions currently available?

Shockwarehouse.com frequently offers various discounts and promotions to provide customers with great savings on a wide selection of...

Help me with my Shockwarehouse.com customer service issue

Ask any question you have about Shockwarehouse.com customer service. We will do our best to get you answers right away.
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