Sheraton Hotels Customer FAQ

Sheraton is owned by Marriott International, so COVID-related cancellation and change policies are dictated by Marriott. The company...

If you stayed at one of Sheraton's hotels or resorts and you discovered a surprising charge on your bill, you may want to dispute it...

Start by creating an account on the website to book a trip with Sheraton. From there, search for your travel dates and destination....

If you need to cancel your reservation at a Sheraton resort or hotel then you need to know Marriott's cancellation policy, as Sheraton...

Sheraton Hotels, part of the Marriott family of resorts, offers two ways for you to get a refund issued once your payment has been...

Sheraton has a flexible, easy-to-understand cancellation policy for vacationers. When booking your room, click the link for the rate...

There are things you can do if you never received a confirmation email from Sheraton. First, check your spam folder. Sometimes emails...

If your stay at a Sheraton hotel or resort did meet your expectations or the standards Sheraton claims to adhere to, you can file a...

Business travelers have different needs than those who travel for pleasure. These needs include security, access to professional services...

Sheraton Hotels are known for their strategic locations in cities around the world, often placing them near popular attractions and Depending on the location, Sheraton Hotels may be within walking distance or a short drive from famous landmarks such as the Eiffel Tower in Paris, the Colosseum in Rome, or Times Square in New York City. Additionally, many Sheraton properties offer amenities that enhance the experience of visiting these attractions, such as concierge services that can help with planning excursions and providing local recommendations. To find specific Sheraton Hotels near particular attractions or within certain destinations, guests are encouraged to visit the Sheraton website. There, they can explore various properties, view their locations on maps, and learn more about nearby points of interest. This information can make it easier to choose a hotel that best meets their travel needs and preferences....

Yes, Sheraton Hotels provides excellent facilities for hosting meetings and events. They offer a variety of flexible event spaces that Their event planning services are designed to assist guests in organizing various aspects of their events, including catering options, audiovisual services, and room setups. Many Sheraton locations also take pride in offering skilled staff who are dedicated to ensuring that every detail of your event runs smoothly. In addition to meeting spaces, Sheraton Hotels usually provide comfortable accommodations for guests attending events, along with amenities such as restaurants, fitness centers, and leisure options. If you would like specific information about a particular Sheraton location's event offerings, it is advisable to check their official web page for the most current details regarding availability, capacities, and pricing. This will ensure you have the most accurate information for planning your event....

Sheraton Hotels are known for providing a variety of amenities designed to ensure a comfortable and enjoyable stay for their guests. Most Sheraton Hotels feature well-appointed guest rooms, which often include comfortable bedding, modern furnishings, and high-quality toiletries. Many locations provide complimentary Wi-Fi access, enabling guests to stay connected during their travels. For those who prioritize fitness, Sheraton Hotels usually offer fitness centers equipped with modern exercise machines and free weights. Some properties even feature swimming pools, both indoor and outdoor, where guests can relax and enjoy leisure time. Dining options are another highlight at Sheraton Hotels. Many locations include on-site restaurants that serve a variety of cuisines, as well as bars and lounges where guests can unwind with a drink. In-room dining is often available, providing guests with the convenience of enjoying meals in the comfort of their room. For business travelers, Sheraton Hotels commonly offer meeting and conference facilities, equipped with the latest technology to accommodate various events. Additionally, they typically provide services such as business centers where guests can access computers, printers, and other essential office supplies. Family-friendly amenities may also be available, including cribs and high chairs upon request. Some locations even offer special programs for children, making it easier for families to enjoy their stay together. To learn more about the specific amenities available at a particular Sheraton property, it may be helpful to visit the official Sheraton website or check the specific hotel's page, as each location has its unique set of features designed to cater to the needs of its guests....

Sheraton Hotels typically provides complimentary Wi-Fi access for guests in a variety of areas, including guest rooms and public spaces...

Sheraton Hotels generally have a pet policy that varies by location. Many Sheraton properties are pet-friendly and welcome pets, while For detailed information regarding the pet policy at a specific Sheraton location, it is advisable to refer to the official Sheraton Hotels website or to check directly on the web page of the hotel you plan to visit. There, you will find the most accurate and up-to-date information regarding their policies, including any additional fees or requirements associated with bringing a pet....

The typical check-in time at Sheraton Hotels is around 3 PM, while check-out time is usually at 11 AM. However, it is important to...

Sheraton Hotels typically offer parking facilities at many of their locations, but the availability and type of parking can vary from...

Yes, Sheraton Hotels typically allows guests to request a crib or an extra bed for their rooms. These requests can often be accommodated...

Sheraton Hotels often do provide shuttle services to and from airports, but the availability of this service may depend on the specific However, it is essential for guests to verify whether their chosen Sheraton property offers this service. Some hotels might partner with local transportation providers or have designated shuttle schedules, while others may not provide airport transportation at all. To find the most accurate and up-to-date information, it is advisable for guests to visit the specific Sheraton hotel webpage they are interested in, as this will typically provide details related to amenities, including airport shuttle services. Furthermore, guests can also explore transportation alternatives like taxis, rideshare services, or public transit if the hotel does not offer shuttle options....

Sheraton Hotels typically offer parking facilities at many of their locations, but the availability and type of parking can vary from...

Sheraton Hotels is part of the Marriott Bonvoy loyalty program, which brings together various brands under Marriott International, Joining the Marriott Bonvoy program is quite simple and can be done online. Interested individuals can visit the official Marriott website and navigate to the Marriott Bonvoy section. There, you will find an option to sign up for free. During the registration process, guests will be asked to provide some basic information, including their name, email address, and a password to create an account. Once completed, individuals will start earning points immediately upon their first stay at any participating Sheraton or Marriott property. Members can also earn extra points by booking through the official Marriott website or app and by participating in promotional offers. It is essential to check the Marriott Bonvoy program rules and updates regularly, as there may be specific promotions, bonuses, or changes that enhance the membership experience from time to time. Additionally, members can access their account at any point to keep track of their points, upcoming reservations, and available member benefits. For the latest information and details regarding the program, visiting the current Marriott web page is recommended....

Sheraton Hotels often offers special rates and discounts for seniors, as they value the contribution and loyalty of older adults. These Additionally, some Sheraton properties may offer exclusive amenities or packages that are tailored to the needs of senior guests. Senior rates can typically be booked directly through the Sheraton website or by using the reservation system. It is important for guests to check the specific terms and conditions associated with these rates, as availability may differ based on the hotel and time of year. For the most accurate and up-to-date information regarding senior rates, it is advisable to refer to the current web page for Sheraton Hotels. This will provide details on available discounts, booking procedures, and any special offers that may be in effect at the time of booking....