What is your return policy?

Sheplers.com has a return policy that generally allows customers to return items within a specified timeframe after purchase, normally within thirty days. Items should be returned in their original condition, which includes unworn, unwashed, and with all tags attached. It is important for customers to ensure that they include the original packaging, as well as any documentation provided with the order, when returning items. Additionally, Sheplers.com typically does not accept returns on certain types of products, such as custom or special order items, intimate apparel, and items that have been worn or altered. Customers may want to check the specific details of their purchased items for any restrictions. The return shipping costs may be the customer’s responsibility unless the return is due to an error on Sheplers.com’s part, such as receiving the wrong item or damaged goods. For expedited returns or exchanges, customers should refer to the Sheplers.com website for specific instructions on how to proceed, as the process may vary based on the situation. Sheplers.com strives to make the return process as simple and straightforward as possible for its customers. It is advisable for customers to review the current return policy on the Sheplers.com website for the most up-to-date information and to familiarize themselves with any specific procedures that need to be followed.