What is Serena and Lily's return policy?

Serena and Lily has a fairly straightforward return policy designed to provide customers with a pleasant shopping experience. Generally, they allow for returns on items within a specified time frame, usually thirty days from the date of purchase. To be eligible for a return, items should be in new and unused condition, with all original packaging, tags, and accessories intact. This is particularly important for items like furniture and home décor, as they require careful handling to ensure that they can be resold. In the case of bedding and other categorized items, certain restrictions may apply due to hygiene reasons. Therefore, it is wise to review the specific categories before making a return. Additionally, customers are often responsible for the return shipping costs unless an error was made on the part of the seller, such as shipping the wrong item. For more detailed guidance, including information about returning items purchased during a sale or outlet event, it would be best to check the current web page where such policies are typically outlined. The website generally provides comprehensive information regarding the return process, addressing common questions regarding exchanges, refunds, and how to initiate a return. Overall, Serena and Lily strives to make returns as hassle-free as possible while ensuring customer satisfaction.