What is your policy on damaged or faulty items?

Selfridges has a clear policy regarding damaged or faulty items to ensure customer satisfaction. If a customer receives a product that is damaged or faulty, they are advised to return it within a specific timeframe, which is usually thirty days from the date of purchase. This applies to both in-store and online purchases. When returning an item, customers should ensure that it is in its original packaging and include any accessories, tags, or documentation that came with it. For online purchases, customers are typically instructed to initiate the return process through the Selfridges website, where they may find the necessary information and steps to follow. In many cases, a refund or replacement may be offered, depending on the circumstances and the condition of the item. It is always beneficial to check the current web page for specific details or updates to this policy, as Selfridges may make adjustments or provide especially tailored options for different products. By following the return guidelines provided by Selfridges, customers can ensure a smooth and efficient resolution for any issues with their purchases.